Call Center Operations Manager

hace 1 semana


Mexicali, Baja California, México Usa Vein Clinics A tiempo completo

Job Summary: The Call Center Manager will oversee the operations for the entire call center, under the direction and in partnership with the Consumer Banking division. In addition to managing daily activities, the successful candidate will be responsible for ensuring high-quality customer service, meeting performance metrics, and driving process improvements.

Key Responsibilities:

* Develop and implement strategies to improve customer satisfaction and loyalty
* Lead a team of customer service representatives to achieve sales and service goals
* Collaborate with cross-functional teams to resolve customer complaints and issues
* Analyze customer feedback and make recommendations for process improvements
* Stay up-to-date with industry trends and best practices in customer service

Requirements:

* 3+ years of experience in a call center or customer service role
* Proven track record of improving customer satisfaction and loyalty
* Strong leadership and communication skills
* Ability to analyze data and make recommendations for process improvements
* Bachelor's degree in Business Administration or related field

About Us:

Usa Vein Clinics is a leading provider of vein treatment services. We are committed to delivering exceptional customer service and providing a positive experience for our patients.

If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity.


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