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About NTT DATA Services
NTT DATA Services is a leading provider of IT and business services, delivering innovative solutions to clients across the globe. As a trusted partner, we help organizations transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers.
Job Summary
We are seeking an experienced Senior Consultant - Industry Expert to join our team in Mexico. As a key member of our industry consulting team, you will be responsible for providing expert-level consulting services to clients, driving business growth, and delivering high-quality solutions.
Key Responsibilities
- Investigate and drive support resolution with engineering teams, serving as a point of escalation for support issues.
- Help define and improve runtime while enhancing the support platform and application.
- Become a subject matter expert (SME) and help improve service elasticity, resiliency, and recovery times.
- Improve SDLC/Continuous Delivery OKRs, such as increasing release cadence and reducing incident rates.
- Create documentation and code snippets to share with internal engineering teams.
Requirements
- Bachelor's degree (U.S. or equivalent) and 3+ years of software development experience.
- Comfortable coding in Java or similar programming language, debugging, writing quality-of-life snippets, writing scripts for debugging and updates, and familiarity with Linux bash scripting.
- Clear, empathetic communication skills.
- Ability to execute on support issues while building out the function and automating repeat issues.
- Knowledge of standard support ticketing, prioritization, and SDLC processes and tools (e.g., Gitlab, incident management, Jira).
Preferred Skills/Experience
- Experience with configuring monitoring and alerting solutions (e.g., Prometheus, PagerDuty).
- Experience with configuring service mesh solutions/grids (e.g., Itsio).
- Experience with Kubernetes networking configuration (e.g., Contour/Envoy).
- Experience with infra as code (e.g., Terraform/Kustomize).
- Exposure to large-scale SOA Java deployment, especially micro-services.
- Exposure to Kafka, Elastic Search.
- Experience in Continuous Delivery/DevOps/agile methodologies.
- Familiarity with data analysis and dashboard tools like Grafana/Kibana.
- Experience in Docker-based services running in a cloud environment.