Client Experience Team Manager

hace 3 semanas


Ciudad de México, Ciudad de México S&P Global, Inc. A tiempo completo
About the Role:

We are seeking a highly skilled Client Experience Team Manager to join our team at S&P Global, Inc. The ideal candidate will have a strong background in client-facing support and a passion for delivering exceptional customer experiences.

The Client Experience Team Manager will be responsible for providing top-notch support to our clients, including responding to inquiries, troubleshooting issues, and collaborating with internal teams to resolve complex client needs.

This is an exciting opportunity to join a dynamic team and contribute to the success of our clients. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply.

Responsibilities:
  • Provide exceptional client support via phone, email, and other channels
  • Collaborate with internal teams to resolve complex client issues
  • Develop and implement process improvements to enhance client experience
  • Stay up-to-date on S&P Global products and services to provide accurate information to clients
Requirements:
  • Bachelor's degree in Finance, Economics, or related field
  • Proven experience in client-facing support
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment


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