Client Training Specialist

hace 2 meses

Zapopan, Jalisco, México Oracle A tiempo completo

The Customer Education Advisor plays a vital role in enhancing client engagement and satisfaction. This position involves working closely with clients to enhance their understanding of products, boost user adoption, and ensure a strong return on investment. The role focuses on creating and delivering customized, high-quality training sessions that align with best practices.

In a fast-paced and dynamic setting, the Customer Education Advisor is responsible for providing both onsite and virtual training to a diverse range of clients across various sectors. This role includes delivering instructor-led training sessions tailored to meet the specific needs of each client.

The Customer Education Advisor collaborates with implementation teams to evaluate client training requirements, develop bespoke training materials, and ensure effective training delivery for optimal user engagement. Additional services may include Train the Trainer sessions, pre-UAT training, and post-implementation support.

The ideal candidate should have a strong passion for training, excellent communication abilities, and the capability to conduct both onsite and virtual training sessions. They should also be adept at creating educational materials, possess a keen attention to detail, prioritize customer satisfaction, and demonstrate strong project management skills.

All Customer Education Advisors will gain foundational knowledge to effectively train clients on solutions tailored to various industries.

Key Responsibilities:

  • Deliver tailored End User Training, including pre-implementation, Train the Trainer, pre-UAT, and go-live support based on project specifications.
  • Guide clients on maximizing their training subscriptions and develop a Learning Action Plan that integrates eLearning with live training for enhanced user adoption.
  • Advise on best practices regarding user adoption, training, and business management.
  • Utilize adult learning principles to customize training solutions to meet client-specific needs.
  • Understand the application across all functional areas to address client learning requirements effectively.
  • Provide training for localizations and support clients throughout various regions.
  • Manage multiple concurrent training projects, ensuring effective communication with clients for logistics and follow-up.
  • Conduct live instructor-led training sessions in both physical and virtual environments.
  • Facilitate webinars and training series for a broad audience.
  • Engage in defining client training requirements and scope discussions.
  • Act as a subject matter expert to mentor peers and contribute to curriculum development.
  • Participate in the creation of new training offerings and process improvements, providing valuable feedback.
  • Stay updated on product developments to maintain technical and functional expertise.
  • Incorporate industry best practices into daily training engagements.
  • Adhere to established Education Services delivery methods and policies.

Qualifications/Skills:

Candidates for the Customer Education Advisor role should possess many of the following qualifications:

  • Minimum of 2 years in the technology sector.
  • 1+ years of experience in a training or consultative role focused on technology and business process development.
  • Strong presentation and facilitation skills, with proficiency in engaging diverse audiences.
  • Understanding of industry standards related to ERP and standard business practices in accounting and inventory management.
  • Ability to guide clients in developing effective training strategies.
  • Excellent time management skills, capable of handling multiple priorities.
  • Highly adaptable and responsive to client needs.
  • Proficient in English and Spanish, with strong written and verbal communication skills.

Language Requirement:

  • Full professional proficiency in English and Spanish.
  • Proficiency in Portuguese is a plus but not mandatory.

Travel:

  • Willingness to provide onsite training as needed, up to 40% of the time.

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