E-Commerce Business Analyst

hace 1 semana

Xico, México Pepsico Deutschland Gmbh A tiempo completo
About the Role

PepsiCo Deutschland GmbH is seeking a highly skilled E-Commerce Analyst to join our team. As an E-Commerce Analyst, you will play a crucial role in ensuring customer satisfaction with our B2B platform, PepsiConnect.

Key Responsibilities
  • Provide visibility and follow up with stakeholders to present valuable insights of PepsiCo's B2B platform.
  • Create innovative content for every post and image deployed in the B2B platform for the DTS markets.
  • Implement customer engagement strategy and customer satisfaction agenda within digital services for B2B across Sector.
  • Follow the reward program execution consistency in the E2E, from Pepsi Connect upload, point of sales material arrival, customer rewards and problem solving.
  • Drive customers satisfaction agenda ensure timely and right visibility to customers, manage doubts and complaints.
  • Tracks trade and customer rewards materials E2E process from Purchase order to placement to supplier payment.
  • Guarantee PepsiConnect app ultimate updates connected to trade and rewards strategies.
  • Manage rewards program KPIs tracking and redemption.
  • Manage and communicate Rewards program rules changes.
Requirements
  • Education: Marketing, Communication, Business Administration or equivalent Bachelors' degree.
  • Experience: 6 months - 1 year of relevant professional experience on eCommerce, Sales development, Trade Marketing, Sales strategy or Communication Agencies.
  • Fluent English oral and written communication skills.
  • Customer focused, adaptable, strong follow up and organizational skills.
  • Assertive Communication to all stakeholders (internal and external).
  • Makes things happen.
  • Ability to quickly shift and adapt to changes as they come; proactively communicating throughout the process.
  • Ability to handle multiple tasks at the same time.
What We Offer
  • Opportunities to learn and develop every day through a wide range of programs.
  • Internal digital platforms that promote self-learning.
  • Development programs according to Leadership skills.
  • Specialized training according to the role.
  • Learning experiences with internal and external providers.

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