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Revenue Operations Specialist
hace 2 meses
**Job Summary**
Zendesk is seeking a detail-oriented and organized Revenue Operations Analyst to join our Revenue Operations team. A successful candidate will be a self-starter with a strategic leadership mindset, able to manage time and balance responsibilities in a dynamic, rapidly evolving environment.
**Key Responsibilities**
- Partner with sales representatives to teach best practices and help prepare large and/or strategic deals for management review.
- Act as a trusted advisor to guide sales representatives through the deal flow process and review Service Orders to ensure they conform to finance audit reviews and revenue recognition policies.
- Consult with sales on non-standard deal structures, pricing models, and commercial terms.
- Provide ticketing support for all Sales, Billing, and Provisioning related issues from internal and external customers.
- Ensure the billing system reflects correct information for each customer according to contract terms.
- Drive proactive communication with internal business partners such as Sales, Finance, Legal, Revenue Recognition, and Sales management on any urgent orders or exceptions.
- Ensure SOX compliance by assisting and preparing monthly/quarterly AR close items.
- Support ad-hoc reporting and projects focusing on process improvement and automation.
**Requirements**
- Bachelor's degree in Business or Finance.
- 2+ years of experience working with, supporting, and advising Sales and other cross-functional teams.
- Flexibility with schedule due to end of month/quarter demands.
- Willingness to work during West Pacific hours.
- Energetic, dedicated, and self-driven.
- Ability to work independently within a team environment.
- Familiarity with basic accounting concepts and principles.
- Analytical skills and experience with contract management.
- Experience with Salesforce (SFDC), Salesforce CPQ, and Zuora.
- Experience with SaaS subscription billing model.