Digital Experience Innovator

hace 2 semanas


Monterrey, Nuevo León, México Corning Inc. A tiempo completo
Role Overview
The Digital Experience Innovator is a key specialist in enhancing employee digital experiences, focusing on Nexthink. This role is vital in ensuring seamless, efficient digital interactions that positively impact the overall employee experience.

Key Responsibilities
- Standardize and manage Nexthink data to drive innovation and improvement initiatives.
- Create customized Nexthink content, including dashboards, investigations, and remote automation, leveraging technical skills.
- Analyze data to educate the team and IT department and collaborate on integrations and API automation.
- Implement Nexthink connectors and APIs for seamless integration with third-party software.

Proactive Responsibilities
- Monitor metrics and employee sentiment continuously to identify potential issues proactively.
- Develop proactive improvement plans and automation roadmaps.
- Work with IT service teams to implement strategies that enhance the digital experience.
- Gather and analyze employee feedback to identify pain points and preferences.
- Integrate employee sentiment with technical data to create a balanced DEX strategy.
- Partner with Service Leads to design and execute targeted engagement campaigns, collecting valuable insights.

Education & Skills Requirement
- Bachelor's degree in computer science, Information Systems, or equivalent work experience.
- Minimum of 5 years in EUC and/or DEX engineering roles.
- Experience working in large corporations and complex technical environments.
- Proficient in configuring, implementing, supporting, and maintaining various DEX technologies, with a focus on:
- Nexthink
- User experience monitoring and analytics
- Automation of IT services and workflows
- Proactive issue detection and resolution
- Integration of the Nexthink solution with existing IT infrastructure
- PowerShell scripting for automation
- Experience in survey design.
- Experience in supporting strategic initiatives.

Additional Desired Skills
- Familiarity of Microsoft Endpoint Configuration Manager (MECM/SCCM)
- Windows Platform and troubleshooting
- M365 Apps

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