Account Support Specialist

hace 7 días

Xico, México Lexisnexis Risk Solutions A tiempo completo
About the Role

We are seeking a highly organized and detail-oriented Account Support Specialist to join our team at LexisNexis Risk Solutions. As a key member of our Academic & Government team, you will play a critical role in delivering high-quality support to our customers.

About Our Team

Our team is dedicated to helping our communities accelerate knowledge for a better world. We do this by turning scientific discoveries into peer-reviewed knowledge, hosting the world's richest corpus of knowledge, allowing users to unlock insights from content, and by measuring the quality and impact of research - turning insights into outcomes.

Key Responsibilities

  • Process and complete new sales and renewals in CRM (Salesforce) for assigned sales team in line with targets.
  • Maintain data quality at or greater than 99.5% for agreement details in CRM.
  • Obtain approvals from all stakeholders for any non-standard CRM agreement.
  • Analyze usage reports and other customer information for upsell of other electronic products in selected cases.
  • Complete contract execution and act as the coordinator for all correspondence and agreements from the customer.
  • Communicate with customers regarding details of their license agreements, product details, quotes, etc.
  • Act as a central contact for customers.
  • Take ownership of customer issues and work with internal stakeholders (Legal, Finance, Business Development, Operations) to ensure quick resolution.
  • Liaise with Operations department on a regular basis to ensure smooth handover of invoicing and entitlement activities.
  • Work with legal, customers, and account managers to prepare license agreements and have them approved by all parties.
  • Proofread legal documents for sense, consistency, logical order, grammar, typographical errors, cross-references, and adherence to document templates.
  • Create license documents and amendments.

Requirements

  • Able to efficiently process and complete new sales and renewals using CRM tools, ensuring alignment with assigned sales team targets.
  • Able to analyze usage reports and customer information to identify opportunities for upselling other electronic products in specific cases.
  • Experience in Contract Execution Management.
  • Able to oversee the execution of contracts, acting as a coordinator for all customer correspondence and agreements.
  • Able to maintain data quality in CRM at or above 99.5%, focusing on accurate and up-to-date agreement details.
  • Have experience providing effective communication with customers regarding license agreements, product details, quotes, etc.
  • Able to collaborate with internal stakeholders (Legal, Finance, Business Development, Operations) to resolve customer issues promptly.
  • Have experience working with legal, customers, and account managers to prepare license agreements.
  • Able to obtain approvals from all stakeholders for any non-standard CRM agreement.

About Us

LexisNexis Risk Solutions is a global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. We combine quality information and vast data sets with analytics to support visionary science and research, health education, and interactive learning, as well as exceptional healthcare and clinical practice.

We are an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional support to our customers.

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