Customer Service Representative with Supply Chain Expertise
hace 7 días
Celanese International Corporation is seeking a skilled Customer Service Representative with expertise in Supply Chain management to join our team.
Key Responsibilities- Ensure accurate order entry and processing within 24 hours
- Manage orders defects in the open order report, conducting daily reviews of the portfolio
- Collaborate with Logistics for timely order tracking and tracing, achieving an OTD of 90% or greater
- Promptly resolve customer inquiries and cases with minimal supervision, averaging resolution within one day
- SUPPORT strong partnerships and collaborations to meet firm deadlines on supply chain projects
- Maintain accurate records and updates of customer master files, ensuring frequent maintenance
- Entry quality notifications within 24 hours
- Closure of quality notifications within 30 days
- Bachelor's Degree in Supply Chain, Logistics, Business, Economics, or a related field
- Advanced English and Spanish language proficiency required
- 1-2 years of experience in Customer Service/Account Management
- Familiarity with ERP systems (SAP, Oracle, JDE, etc.) and solid MS Excel skills
- Previous experience in Supply Chain or customer service
- Good understanding of market dynamics in supply chain logistics
- Excellent time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements
- Competitive Salary: $60,000 - $80,000 per year
- Above-average Christmas bonus
- PTO's, vacation premium, supermarket coupons, restaurant coupons, saving funds, PTU, retirement plan, medical plan, leaves, social security, and all by-law benefits
- Transportation and all necessary tools and equipment
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