Customer Service Representative with Excellent Communication Skills
hace 1 mes
Company Overview
Cdl Supply Chain Management is a leading provider of innovative supply chain solutions, dedicated to delivering exceptional results to our clients.
We are seeking a highly skilled Customer Service Executive to join our team in providing top-notch customer support and ensuring seamless communication with our customers.
Salary
The successful candidate can expect a competitive salary range of $13,000.00 - $15,000.00 per month, commensurate with experience.
Job Description
As a Customer Service Executive, you will be responsible for:
- Contacting customers regarding billing issues, product problems, service inquiries, and general customer concerns
- Maintaining a high level of professionalism with customers and working to establish a positive relationship with each caller
- Updating customer information in the customer service database during and after each call and/or contact
- Working with the management team to stay updated on product knowledge and informed of any changes in company policies
- Resolving issues and turning frustrated customers into loyal customers
Required Skills and Qualifications
To be successful in this role, you must have:
- A completed Bachelor's degree (an Associate's degree in a business-related field is preferred)
- Excellent verbal and written communication skills (English and Spanish)
- Ability to remain professional and courteous with customers at all times
- Availability to work Monday through Friday, from 9:00 am to 6:00 pm
Benefits
We offer a comprehensive benefits package, including:
- Base salary and benefits
- Training
- Vacation
- Vacation bonus
- Christmas bonus
- Social Security
- Profit sharing
Others
This is a full-time position, requiring a strong commitment to excellent customer service and teamwork.
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