Customer Service Representative with Excellent Communication Skills

hace 1 mes


Xico, México Cdl Supply Chain Management A tiempo completo

Company Overview

Cdl Supply Chain Management is a leading provider of innovative supply chain solutions, dedicated to delivering exceptional results to our clients.

We are seeking a highly skilled Customer Service Executive to join our team in providing top-notch customer support and ensuring seamless communication with our customers.

Salary

The successful candidate can expect a competitive salary range of $13,000.00 - $15,000.00 per month, commensurate with experience.

Job Description

As a Customer Service Executive, you will be responsible for:

  • Contacting customers regarding billing issues, product problems, service inquiries, and general customer concerns
  • Maintaining a high level of professionalism with customers and working to establish a positive relationship with each caller
  • Updating customer information in the customer service database during and after each call and/or contact
  • Working with the management team to stay updated on product knowledge and informed of any changes in company policies
  • Resolving issues and turning frustrated customers into loyal customers

Required Skills and Qualifications

To be successful in this role, you must have:

  • A completed Bachelor's degree (an Associate's degree in a business-related field is preferred)
  • Excellent verbal and written communication skills (English and Spanish)
  • Ability to remain professional and courteous with customers at all times
  • Availability to work Monday through Friday, from 9:00 am to 6:00 pm

Benefits

We offer a comprehensive benefits package, including:

  • Base salary and benefits
  • Training
  • Vacation
  • Vacation bonus
  • Christmas bonus
  • Social Security
  • Profit sharing

Others

This is a full-time position, requiring a strong commitment to excellent customer service and teamwork.



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