IT Systems Specialist

hace 1 mes


Xico, México Factor Uno A tiempo completo

Company Overview

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Factor Uno is a dynamic and forward-thinking organization that prides itself on delivering exceptional services to its clients. We are seeking a highly skilled IT Systems Specialist to join our team and play a key role in maintaining the smooth operation of our systems.

Salary

$39,449.50 - $51,500.00 per month (gross)

Job Description

We are looking for an experienced Technical Operations Expert to join our team. As a key member of our operations team, you will be responsible for detecting and managing alerts on our monitoring platforms, as well as the life cycle of tickets. You will also be required to follow up with site engineers, prepare incident reports, and monitor database systems in accordance with our operations program.

Required Skills and Qualifications

  • Intermediate-advanced English skills (this is a bilingual vacancy)
  • Experience in using monitoring tools such as SolarWinds and Splunk
  • Preventive and corrective knowledge in hardware and software
  • Strong analytical and problem-solving skills

Benefits

We offer a competitive salary and benefits package, including rolled shifts of 4 days x 4 days off and law benefits. Our employees enjoy a dynamic and supportive work environment, with opportunities for growth and development.

Others

The successful candidate will have experience working in a similar role, preferably in a NOC environment. They will also possess excellent communication and teamwork skills, with the ability to work effectively in a fast-paced environment.



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