Site Solutions Specialist

hace 2 semanas

Xico, México Iqvia A tiempo completo

Job Summary

The Site Solutions Analyst is a key member of our team at Iqvia, responsible for efficiently communicating with clinical sites, collecting and validating necessary documents, and ensuring timely and accurate payments. This role involves the interpretation and implementation of Clinical Trial contracts with Contract Research Organizations (CROs), clinical sites, and investigators, including the control and oversight of the master site list, setup of site payee details, payment terms, budget, and amendment of site records. Throughout the lifecycle of a project, this position ensures that all submitted pass-through payments have been made accurately and timely.

Responsibilities

  • Provides support for the start-up, maintenance, and study closeout phases of payments service delivery.
  • Identifies and communicates opportunities for process improvement to the immediate supervisor.
  • Ensures that all contract records are established to support timely and accurate payments to sites within the terms of signed Statements of Work (SOW) with Sponsors.
  • Works in coordination with designated Client Service Lead(s) to support achievement of contractual commitments from study initiation through closeout.
  • Maintains the master site list for assigned clinical trials, ensuring that all setup documents have been received, including the Payment Intake Form (PIF), W9, executed Clinical Trial Agreement (CTA), and Amendments.
  • Posts CTAs, PIFs, W9s, W8s, or other contract-related documents to the site contract record.
  • Set-up initial CTA visit and reimbursable budgets.
  • Performs payment processing and supports site customer service for assigned Sponsor(s) and studies.
  • Responsible for ownership, opening, monitoring, and resolution of cases and site communications.
  • Ensures work is SSAE18 compliant where appropriate.
  • Ensures that all vendor and budget set-ups are peer-reviewed for accuracy as defined by SSAE18 policies and procedures.
  • Processes site contact (payment notification/portal access), Principle Investigator (PI), tax ID, payee, name, address, or banking change requests in compliance with SSAE18 policies and procedures to ensure that payments are processed with accuracy.
  • Responsible for opening, managing, and closing site administrative trackers.
  • Responsible for final closeout site communication(s) and ensuring all pass-through payments have been reconciled before study closeout.
  • Responsible for the preparation of project-specific status updates, site-related, which are provided to the Client Service Lead prior to their established Sponsor calls and may be asked to speak to these items during those discussions.
  • Responsible for reporting on Site Solutions-specific (site setups, invoices, customer service) red-line items (deliverables processed outside of IQVIA's established acceptable processing thresholds) to be reported during Sponsor Governance Meetings.
  • Acts as an escalation point for open site-specific issues.

Skills and Abilities

  • Teamwork - Listens and responds constructively to other team members' ideas. Expresses disagreement constructively (e.g., by emphasizing points of agreement, suggesting alternatives that may be acceptable to the group). Provides assistance, information, or other support to others, to build or maintain relationships with them.
  • Adaptable - Personally develops a new method or approach. Proposes new approaches, methods, or technologies. Develops better, faster, or less expensive ways to do things.
  • Customer Orientation - Quickly and effectively solves customer problems. Lets customers know he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.
  • Technical/Professional Knowledge and Skills - Acquires and applies knowledge, skills, and experience to accomplish results. Assesses situations accurately and determines appropriate action. Identifies and utilizes resources effectively and responsibly. Plans, prioritizes, and organizes work effectively to produce measurable results. Takes ownership for own self-development.
  • Professionalism and Accountability - Demonstrates enthusiasm for and commitment to the position and accepts responsibility for personal actions. Sets high standards and well-defined, realistic goals for one's self; displays a high level of effort and commitment towards completing assignments in a timely manner; is motivated to achieve.

Skills Required

  • Must be customer-focused and have excellent interpersonal, written, and oral communication skills. Strong analytical skills and attention to detail. High energy, self-starter with the ability to work in a team environment as well as independently.
  • Able to think independently, and to analyze and solve problems creatively. Strong time management and planning skills. Detail-oriented, a

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