"Payment Solutions Specialist"
hace 2 semanas
At Amex, we're committed to delivering exceptional payment solutions to our clients. The Global Commercial Services (GCS) team is a global leader in providing payment solutions for businesses, and we're looking for a skilled Technical Implementation Specialist to join our Client Onboarding Americas (COA) organization.
The successful candidate will work directly with clients, representing the Amex brand, and will be responsible for driving best-in-class implementations. This individual will partner with stakeholders in Product, Sales, Account Development, Business Solutions, and Servicing to deliver high-quality payment solutions.
Key Responsibilities:
- Acquire detailed product knowledge of assigned suite of product solutions
- Own and manage a portfolio of implementation engagements
- Translate business requirements into technical solutions
- Deliver training for clients
- Manage relationships with key stakeholders
- Actively participate and lead problem-solving of technology implementation issues to resolution
- Support internal Product Development efforts to enable the launch of new features/functionality/solutions
Requirements:
- 3+ years of technical implementation and/or customer success experience, preferably within the B2B payments sector
- Strong technical acumen, business and process knowledge of accounting, expense management, payables, purchasing/procurement, e-commerce
- Intermediate to advanced Microsoft Excel skills
- Effective verbal and written communication skills, including the ability to communicate technical concepts to non-technical audiences
- Passion for challenging the status quo, and ability to drive self and others to innovate and adapt
- Ability to manage multiple projects concurrently
- Ability to develop and manage internal and external client expectations
- Experience with Python, R, or other programming language a huge plus
- Experience with Business Intelligence Tools (e.g., Tableau) a plus
- Working knowledge of accounting structures and Enterprise Resource Planning systems preferred
- French fluency desirable
We offer a competitive benefits package, including:
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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