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Order Fulfillment Coordinator
hace 2 meses
**About the Role**
The Order Fulfillment Planner will be responsible for ensuring that internal and external customer orders are processed, scheduled, monitored, and fulfilled accurately, promptly, and efficiently in support of meeting Aviat revenue goals. Interface with relevant Sales and/or Customers on order status, change orders, shipment tracking, delivery, and issue resolution.
**Key Responsibilities**:
1. Facilitates scheduling of orders and resolves issues (holds, shortages, etc.) on the order.
2. Manages promise dates in Oracle for revenue forecasting and update consistently to reflect ship date communicated to customer.
3. Coordinates with different departments (planning/purchasing/finance/warehouse) to ensure orders will ship per promise date.
4. Tracks and reports the cause of order processing delays.
5. Notifies Sales and/or Customer of issues in meeting customer expectations.
6. Maintains and executes Focus Customer specific tasks such as custom labeling requests, weekly reports, 3WM packings lists, 1 invoice per PO, etc.
7. Coordinates order changes post-booking with Network Design Engineers, Project Managers, and Order Management (i.e. part substitution, customer address change, additional equipment, etc.)
8. Reviews order status and ensures timely picks to meet on time delivery.
9. Transacts orders in Oracle through shipment process (includes, PO receipt, sales order pick and ship confirm).
10. Provides Sales and/or Customer with shipment status and tracking information.
11. Coordinates drop shipments of orders from multiple locations.
12. Responsible for selecting mode of transportation, communicating customer specific delivery requirements, and tracking the shipment from pick up through warehouse receipt to meet customer expectations.
13. Supplies shipment/equipment documentation to suppliers and customers.
14. Responsible for uploading proof of deliveries for all assigned shipments into ERP system.
15. Issue license upgrades for all product lines.
16. Ensures orders are invoiced timely and accurately.
17. Assists customers with physical inventory of orders or packing list receipt errors.
18. Acts as the Project Manager for equipment only orders including providing feedback to Project Analyst team upon project completion.
19. Participates in weekly Focus Customer calls or project kick-offs as Operations representative.
20. Facilitates customer returns (RMAs) for wrong or defective equipment and ensure replacement equipment is provided in a timely manner.
**Requirements**:
1. Bachelor's degree or minimum 4 years' experience in Operations.
2. Working knowledge/experience in Logistics is an advantage.
3. Knowledge of Sales, Marketing, Finance, Accounting and MRP strongly desired.
4. Proficient with Oracle ERP system and Excel/Word, strong analytical skills.
5. Ability to multitask, have good organizational and time management skills are needed to ensure that the requested tasks are completed by the specific deadlines.
6. Proficient with Microsoft Office Suite, specifically excel - knowledge of pivot tables, vlookups, keyboard shortcuts, etc.
7. Excellent interpersonal and leadership skills are needed.
8. Strong Customer Service skills required.
