Executive Director, Loyalty and Engagement
hace 2 semanas
We are seeking a strategic leader to drive the loyalty strategy and member experience for Fairmont and Raffles guests within the ALL program.
The Executive Director, Loyalty will be responsible for maximizing guest engagement, retention, and revenue generation through our loyalty program.
Key responsibilities include:
- Developing and implementing a tailored loyalty strategy for Fairmont & Raffles hotels within the ALL program
- Managing the Gift card & Ovation card program for Fairmont & Raffles
- Leading the analysis and optimization of program benefits, tiers, and redemption options
- Collaborating with the broader ALL team to ensure program consistency and a seamless guest experience
Requirements:
- 10+ years of experience in loyalty program management, ideally within the hospitality industry
- Excellent analytical and problem-solving skills
- Knowledge of ALL – Accor Live Limitless
- Exceptional communication and interpersonal skills
Why work for Accor?
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We support you to grow and learn every day, making sure that work brings purpose to your life.
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