Executive Director, Loyalty and Engagement

hace 2 semanas


Quintana Roo, México Accor Hotels A tiempo completo
Job Description

We are seeking a strategic leader to drive the loyalty strategy and member experience for Fairmont and Raffles guests within the ALL program.

The Executive Director, Loyalty will be responsible for maximizing guest engagement, retention, and revenue generation through our loyalty program.

Key responsibilities include:

  • Developing and implementing a tailored loyalty strategy for Fairmont & Raffles hotels within the ALL program
  • Managing the Gift card & Ovation card program for Fairmont & Raffles
  • Leading the analysis and optimization of program benefits, tiers, and redemption options
  • Collaborating with the broader ALL team to ensure program consistency and a seamless guest experience

Requirements:

  • 10+ years of experience in loyalty program management, ideally within the hospitality industry
  • Excellent analytical and problem-solving skills
  • Knowledge of ALL – Accor Live Limitless
  • Exceptional communication and interpersonal skills

Why work for Accor?

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We support you to grow and learn every day, making sure that work brings purpose to your life.



  • Quintana Roo, México Hilton Worldwide, Inc. A tiempo completo

    Job DescriptionHilton Worldwide, Inc. is seeking a highly motivated and results-driven Sales Executive to join our team. As a Sales Executive, you will be responsible for analyzing local market trends and competitor activity to generate new business leads for our hotel.Key Responsibilities:Analyze local market trends and competitor activity to identify new...

  • Sales Director Mexico

    hace 2 semanas


    quintana roo, México Playa Hotels & Resorts A tiempo completo

    Are you someone who loves complex problems and challenges? Are you obsessed with making sure every ‘i’ has been dotted and every ‘t’ has been crossed? Are you naturally inquisitive and always willing to look beyond the current task to the next logical step in solving a problem? Do you have a growth mindset and are looking for a career that will grow...

  • Sales Executive

    hace 3 semanas


    quintana roo, México Hilton Worldwide, Inc. A tiempo completo

    Job Description - Sales Executive (HOT0AYVL) Job Number: Work Locations: Hilton Tulum All Inclusive Resort, Carretera de Tulum Km, Chemuyil A Sales Executive analyses local market trends and competitor activity to generate new future business for the hotel. What will I be doing? As Sales Executive, you will analyse local market trends and competitor...

  • Sales Director

    hace 2 semanas


    Quintana Roo, México Playa Resorts A tiempo completo

    Unlock Your Potential at Playa ResortsWe are seeking a highly skilled Sales Director to join our team at Playa Resorts.About the Role:Lead and manage the sales department to achieve revenue targets and drive business growth.Develop and implement sales strategies to increase market share and customer engagement.Collaborate with cross-functional teams to...

  • Human Resources Director

    hace 3 semanas


    Quintana Roo, México Scorpios Mykonos A tiempo completo

    Job Title: Human Resources DirectorScorpios Tulum is seeking a seasoned Human Resources Director to lead the daily operations of the HR department. As a key member of the leadership team, you will be responsible for overseeing the recruitment, employee relations, compensation, and benefits functions.Key Responsibilities:Develop and implement HR strategies to...


  • Quintana Roo, México Hilton Worldwide, Inc. A tiempo completo

    Job Title: Director of Human ResourcesHilton Worldwide, Inc. is seeking a highly skilled and experienced Director of Human Resources to join our team. As a key member of our leadership team, you will be responsible for developing and implementing human resources strategies that drive business results and support our company's mission.Key...


  • Quintana Roo, México Hilton Worldwide, Inc. A tiempo completo

    Job Description - Human Resources Assistant DirectorAt Hilton Worldwide, Inc., we are seeking a highly skilled and experienced Human Resources Assistant Director to join our team. As a key member of our HR department, you will play a critical role in supporting the Director of Human Resources in the overall management and administration of the human...

  • Sales Director Mexico

    hace 2 semanas


    Quintana Roo, México Playa Hotels & Resorts A tiempo completo

    Job Description:As a Sales Director in Mexico, you will be responsible for leading the sales team and developing strategies to achieve company sales targets. You will work closely with cross-functional teams to design and implement integrated sales and marketing plans, including pricing, promotions, and distribution strategies.Key Responsibilities:Develop...


  • Quintana Roo, México Princess Hotels And Resorts A tiempo completo

    Ofrecemos una oportunidad emocionantePrincess Hotels and Resorts se complace en anunciar una oportunidad emocionante para un Director de Servicio al Cliente en uno de nuestros lujosos resorts. Nos enorgullecemos de ofrecer una experiencia única e inolvidable a nuestros huéspedes y buscamos a alguien que comparta nuestra pasión por el servicio...


  • Quintana Roo, México Belmond Management A tiempo completo

    We are seeking a Sales Director who spearheads and drives our company revenue growth, designing and implementing a strategic plan that increases the company's client portfolio and ensures a strong market presence, focusing on product differentiation and reinforcing the image of Maroma A Belmond Hotel and Casa de Sierra Nevada A Belmond Hotel as unique...

  • Executive Chef

    hace 4 días


    Quintana Roo, México Marriott International, Inc A tiempo completo

    The Executive Chef is accountable for the overall success of the daily kitchen operations at our esteemed Marriott International, Inc. resort in Mexico. A culinary expert with a strong leadership presence, this individual will lead the staff and manage all food-related functions while striving to continually improve guest and employee satisfaction. The ideal...


  • Quintana Roo, México Belmond A tiempo completo

    We are seeking a Sales Director who spearheads and drives our company revenue growth, designing and implementing a strategic plan that increases the company's client portfolio and ensures a strong market presence, focusing on product differentiation and reinforcing the image of Maroma A Belmond Hotel and Casa de Sierra Nevada A Belmond Hotel as unique...

  • Director de Animación

    hace 2 semanas


    Quintana Roo, México Hotel The Reef Resorts And Spa A tiempo completo

    Buscamos un profesional apasionado y creativo para ocupar el cargo de Director de Animación en Hotel The Reef Resorts And Spa.La persona seleccionada será responsable de supervisar y coordinar todas las actividades de animación dentro de nuestra empresa, asegurando que se cumplan los objetivos y se mejore la experiencia al...


  • Quintana Roo, México Accor Hotels A tiempo completo

    Job Title: Executive Pastry Chef AssistantJob Summary: We are seeking a highly motivated and experienced Executive Pastry Chef Assistant to join our team at Accor Hotels. As a key member of our culinary team, you will be responsible for assisting the Executive Pastry Chef in supervising and supporting bread operation production and delivery for all related...

  • Executive Chef

    hace 2 semanas


    Quintana Roo, México Marriott International, Inc A tiempo completo

    Job SummaryAs a key member of our culinary team, the Executive Chef will be responsible for overseeing the daily kitchen operations and ensuring the highest quality of food products. This role requires a strong leader who can motivate and guide the team to achieve exceptional results.Key ResponsibilitiesDevelop and implement menus that meet the expectations...

  • Commercial Director

    hace 2 semanas


    Quintana Roo, México Michael Page A tiempo completo

    Job DescriptionCommercial DirectorAs a Commercial Director at Michael Page, you will be responsible for developing and implementing effective business strategies to achieve the company's objectives. You will oversee the department's activities and goals, establish strong relationships with clients, and manage complex client issues.Key...

  • Sales Executive

    hace 2 semanas


    Quintana Roo, México Accor Hotels A tiempo completo

    Job Summary: We are seeking a highly motivated and experienced Sales Executive to join our team at Accor Hotels. As a Sales Executive, you will be responsible for generating new business opportunities and maintaining existing relationships with clients.Key Responsibilities:Prepare and present customized offers to clients, ensuring that all necessary...

  • Executive Chef

    hace 2 meses


    Quintana Roo, México Marriott International A tiempo completo

    Job SummaryAs a key member of the Marriott International team, the Executive Chef will be responsible for leading the culinary team to deliver exceptional dining experiences for our guests. This role requires a strong leader who can inspire and motivate their team to achieve high standards of quality, service, and safety.Key ResponsibilitiesLead the culinary...

  • Sales Director

    hace 2 semanas


    Quintana Roo, México Autograph Collection By Marriott Playa Del Carmen A tiempo completo

    Director of Sales Job DescriptionAt Autograph Collection By Marriott Playa Del Carmen, we are seeking a highly skilled and experienced Director of Sales to join our team. As a key member of our sales department, you will be responsible for driving revenue growth and maximizing occupancy, Average Daily Rate (ADR), and Banquet and Catering revenues.Key...

  • Executive Chef

    hace 2 semanas


    Quintana Roo, México Marriott International, Inc A tiempo completo

    **Job Summary**As a key member of our culinary team, the Sous Chef Beach Club will be responsible for the overall success of our daily kitchen operations. This includes leading the staff, managing all food-related functions, and ensuring a consistent, high-quality product is produced.**Key Responsibilities**Manage kitchen shift operations and ensure...