L2 Production Support Engineer
hace 2 semanas
Job Summary:
We are seeking a highly skilled L2 Production Support Engineer to join our team at Capgemini. As a key member of our support team, you will be responsible for providing technical support and troubleshooting services to our clients in the financial services industry.
Key Responsibilities:
- Provide L2 production support for our clients in the financial services sector
- Collaborate with cross-functional teams to resolve technical issues and improve overall system performance
- Develop and maintain knowledge of ITIL processes and procedures
- Work with senior stakeholders to drive solutions and improve client satisfaction
Requirements:
- Experience as a L2 support engineer in the financial services industry
- Strong communication and problem-solving skills
- ITIL process experience with Service Management, Knowledge Management, Incident Management
- Hands-on experience with SQL (Pl/SQL) and Unix Shell Scripting
- Ability to analyze and debug complex technical issues
What We Offer:
- A competitive compensation and benefits package
- A collaborative and dynamic work environment
- Opportunities for professional growth and development
- A chance to work with a diverse and multicultural team
About Capgemini:
Capgemini is a global leader in consulting, technology, and outsourcing services. We help our clients transform and succeed in a rapidly changing world. Our team of experts works with clients to identify and solve complex business problems, leveraging our global delivery model and cutting-edge technologies.
Why Join Us:
- At Capgemini, we believe in creating a unique experience for each new hire. Our recruitment process and onboarding program are designed to help you build your skills and career foundation.
- We cultivate an atmosphere for development that enables you to grow both horizontally and vertically.
- We are committed to creating a diverse and inclusive work environment, where everyone feels valued and respected.
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