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Customer Service Representative

hace 2 meses

Aguascalientes, Aguascalientes, México Nissan A tiempo completo

Job Summary:

Nissan is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Utilize knowledge of the auto finance industry to provide accurate and helpful information to customers
  • Work collaboratively with internal teams to resolve complex customer issues
  • Meet or exceed quality and productivity standards
  • Stay up-to-date on company policies and procedures to ensure accurate and compliant service

Requirements:

  • Basic understanding of the auto finance industry
  • Excellent customer service skills, with a focus on resolving customer complaints and concerns
  • Ability to work in a fast-paced, dynamic environment
  • Strong communication and problem-solving skills
  • High School diploma or equivalent required; Bachelor's degree preferred

Preferred Qualifications:

  • Experience in a call center or customer service environment
  • Knowledge of MS Office and other software applications
  • Fluency in English

Work Schedule:

Availability to work 48 hours per week, with schedules falling within the time frame of 6:00 am to 9:00 pm, Monday to Friday, and Saturdays from 6:00 am to 5:30 pm. Depending on department requirements, a 6-day or 5-day schedule may be assigned for at least 6 months.

Nissan is an equal opportunity employer and welcomes applications from diverse candidates.