Contact Center Representative

hace 4 días


Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo
About the Role

We are looking for a skilled Contact Center Operator to join our team at PepsiCo. The ideal candidate will provide exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities

The Contact Center Operator will be responsible for answering inbound calls and resolving customer issues in a timely and professional manner. This includes:

  1. Providing outstanding customer service to clients
  2. Answering and resolving customer inquiries
  3. Collaborating with other departments to achieve root cause resolution
  4. Maintaining accurate and up-to-date documentation
  5. Meeting individual and team performance objectives
Requirements

To be successful in this role, you will need:

  • Advanced to native English language skills
  • Strong PC data entry skills and typing speed of 50+ WPM
  • Proficient in Microsoft Office Suite and database maintenance
  • Previous relevant work experience in a customer service-phone based environment
  • Excellent listening, analytical, and problem-solving skills
What We Offer

We offer a range of benefits and opportunities for growth and development, including:

  • A competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
  • Access to training and development programs
  • A recognition program to celebrate successes


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