Check Cashing Specialist

hace 2 semanas


Ciudad de México, Ciudad de México Ria A tiempo completo

Ria is seeking a skilled Check Cashing Analyst to support our agencies in the US. The ideal candidate will be responsible for verifying, processing, and providing support related to the Check Cashing product.

**Key Responsibilities**

  • Receive and respond to customer inquiries in a timely and professional manner.
  • Verify customer information and conduct full check verification when necessary.
  • Contact issuers to confirm check information before processing transactions.
  • Identify and resolve issues or problems that may arise.
  • Meet quality assurance requirements and key performance metrics.

**Requirements**

  • High School diploma or equivalent.
  • Excellent written and verbal communication skills in English and Spanish.
  • One year of experience in customer service in a call center environment.
  • Strong phone etiquette and ability to handle difficult customers.
  • Able to type 40 WPM.
  • Check cashing or banking experience preferred.

Ria values diversity and is an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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