Collections Recovery Specialist

hace 3 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

Ria's mission is to offer service excellence and competitive remittance payment services.

The Check Cashing and Collections Specialist is responsible for collecting on returned items for checks processed by RIA Stores and managing other collections duties as assigned.

Key Responsibilities:
- Manage billing of Chargebacks, Adjustments & Fees for a specific region
- Verify information on checks returned by the bank
- Recover funds from Issuers/Customers
- Handle incoming calls, resolve agent inquiries, and create payment receipts as needed
- Achieve billing targets and call quality objectives
- Advise Issuers/Customers on payment options for recovery of funds
- Relate to people from diverse backgrounds, using empathy, assertiveness, tact, and resilience to negotiate payments

Required Qualifications:
- Collections or Accounts Receivable experience preferred, but any Customer Service or Financial background will be considered
- English proficiency
- Detail-oriented with ability to work independently
- Knowledge of Excel and Microsoft Office

Benefits:
- Competitive salary
- Life insurance
- Food vouchers
- Work-life Balance

Ria values diversity and is an equal-opportunity employer, providing equal opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, or other protected characteristics.



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