Service Manager for Pega System
hace 4 semanas
**Job Title:** Service Manager for Pega System
**About the Role:** We are seeking a highly motivated and experienced Service Manager to support the running operations of a Global collection tool. As a Service Manager, you will be responsible for Level 1-Support for the Americas region, driving user adoption and change management through process and utilization data analysis. You will also translate business needs into requirement specifications and act as an entrepreneur throughout the realization cycle in an agile interaction with the development team and program owner.
**Key Responsibilities:**
- Supporting the running operations of the Global collection tool
- Driving user adoption and change management through process and utilization data analysis
- Translating business needs into requirement specifications
- Acting as an entrepreneur throughout the realization cycle
**Requirements:**
- Team player with excellent stakeholder/key account management skills
- Pro-active and entrepreneurial mindset
- Strong process analysis and mapping skills (Yellow Belt/Green Belt in Lean Six Sigma is a plus)
- Strong understanding of business requirement documents, workflow diagrams, and technical design documents
- Strong affinity to Information Technology, preferred skills: BPM solutions (Pega, Mendix etc), SAP/ERP, Analytics
- Basic knowledge of relational database solutions (SQL, Snowflake)
- Knowledge of RPA solutions, Data Analytics solutions is preferred
- Experience in the field of Credit Management and Collections is a plus
**What We Offer:**
- A challenging and future-oriented role in a global organization
- Opportunities for professional growth and development
- A collaborative and dynamic work environment
- A competitive salary and benefits package
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