Customer Service Operations Manager

hace 1 mes


Xico, México Reckitt A tiempo completo
Reckitt Customer Service Operations Manager

We are a global team united by our purpose: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world.

Satisfy customers and drive business success as a key member of our Reckitt Customer Service team. As a Customer Service Operations Manager, you will be the welcoming voice and helping hand that ensures our customers' satisfaction with every product and service.

Your Responsibilities:

  • Efficiently handle order processing, from entry into our ERP system to coordination with shipping and inventory management.
  • Be the go-to authority for handling customer inquiries, ensuring timely and effective resolution of any issues.
  • Prepare accurate monthly reports on inventory and sales, contributing to our strategic insights.
  • Collaborate with various teams to support and meet client needs, fostering robust business relations.
  • Commit to enhancing business processes, leveraging your skills to improve our service delivery continuously.

About You:

  • Proven background in customer service with a strong emphasis on exceptional service standards.
  • Highly detail-oriented with the ability to manage and prioritise a diverse workload under tight deadlines.
  • Comfortable working with people at all levels and eager to own responsibilities and drive improvements.
  • Familiar with Supply Chain concepts and the pivotal nature of the Customer Service Representative role.
  • Proficient with SAP and Excel, using these tools to deliver accurate data analysis and business insights.

What We Offer:

  • A competitive salary estimated around $60,000 - $80,000 per year.
  • An inclusive work environment that supports diversity and promotes equal opportunities.
  • A range of benefits including parental leave, mental health support, and life insurance.
  • Opportunities for career growth and professional development.

Join us in our mission to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Apply today to become an integral part of our team



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