Operations Support Specialist

hace 5 días


Xico, México Citi A tiempo completo

Citi seeks highly motivated and detail-oriented Operations Support Specialists to join our team. The ideal candidate will have 2-5 years of experience in operations support, with a strong background in Microsoft Office and excellent written and verbal communication skills.

Job Description:

The Operations Support Specialist is an entry-level position responsible for providing day-to-day operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and opening accounts in coordination with the Operations - Core Team.

This role serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients. The overall objective is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:
  • Identify, analyze, and solve key issues of assigned areas and deliver supporting documents to corresponding areas
  • Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard, and provide constant and clear communication regarding local policies and processes
  • Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
  • Organize, develop, and maintain Continuity of Business, Resolution planning, and Business Review Templates
  • Monitor requirements related to compliance with Corporate Policies
  • Monitor and implement corrective actions derived from MCA reviews and other control entities

Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all employees and will be measured by specific metrics.

Qualifications:
  • 2-5 years of relevant experience
  • Proficient in Microsoft Office
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to work in a fast-paced and changing environment
  • Ability to analyze data and solve problems
  • Proven organizational and time management skills
Education:

Bachelor's degree/University degree or equivalent experience

Estimated Salary:

$60,000 - $80,000 per year, depending on location and experience.



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