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Client Service Officer

hace 2 meses

Veracruz, Veracruz-Llave, México Hsbc A tiempo completo

Are you looking for a challenging role where you can make a real impact? Consider joining HSBC as a Client Service Officer and discover the value you can bring to our organization.

As one of the world's largest banking and financial services organizations, we operate in 64 countries and territories, enabling businesses to thrive and economies to prosper. Our ultimate goal is to help people achieve their goals and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Client Service Officer.

Purpose of the role:

The role involves handling inquiries related to accounts, balances, investigations, and general inquiries, and serving as the first point of contact for our customers.

Key Responsibilities:

  1. Review and respond to queries from corporate clients, providing resolution and working with various departments and stakeholders.
  2. Develop in-depth knowledge of our products and customer journeys to support end-to-end resolution of customer inquiries.
  3. Support customers through complex situations, utilizing negotiation skills and following guidelines to satisfy customer needs.
  4. Think critically to resolve issues, ensuring timely service delivery and building strong customer relationships.

What We Offer:

As a Client Service Officer at HSBC, you will have the opportunity to work with a global organization, develop your skills and expertise, and make a meaningful contribution to our success.