Monterrey Chargeback Operations Specialist
hace 3 semanas
**About Lenovo**:
We are a global technology powerhouse, ranked #248 in the Fortune Global 500, serving millions of customers every day in 180 markets. Our bold vision is to deliver Smarter Technology for All.
We design tools for those who are driven by accomplishment. We power the people who Do. The engine that helps them Do more. Do better. Do what's never been done.
We are not just another technology company. We make the technology that powers the world's best ideas.
**Job Description:**
As a Chargeback Operations Specialist, you will perform end-to-end process functions, including daily reconciliation and balancing, reporting, and representing disputes and chargebacks. You will work with other teams to create credits or debits, request re-routes, cancel orders, and release orders.
You will establish and maintain positive business relationships both internally and externally to promote company goals. You will ensure compliance with standard procedures and/or written instructions to perform job duties.
**Key Responsibilities:**
- Perform E2E process functions under limited supervision
- Represent Disputes and Chargebacks and provide follow up till resolution
- Work with other Teams to create credits or debits, request re-routes, cancel orders, release orders
- Daily Reporting and work with IT Support in case there are errors detected on daily process
- Establish and maintain positive business relationships both internally and externally to promote company goals
- Establish and ensure compliance with standard procedures and/or written instructions to perform job duties
**Requirements:**
- Proficient English language with solid verbal and written communication skills
- Excellent organization skills
- Excel skills (Macros, Pivot tables, V-Lookups etc.)
- Reconciliation Experience
- Payments Handling
- Credit Card process
- Accounting Experience will be a plus
- SAP Knowledge is a MUST
- Must be self-driven and can work independently while focused on delivering set objectives
**Compensation:**
The estimated salary for this position is $45,000 - $65,000 per year, depending on experience and qualifications.
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