Technical Support Specialist

hace 1 semana


Xico, México Acute Talent A tiempo completo

**Job Summary**

At Acute Talent, we are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a critical role in ensuring the smooth operation of our systems and applications.

**Key Responsibilities**

  • Perform triage on issues and identify root cause
  • Provide solution and ensure timely resolution
  • Conduct daily health checks to prevent system downtime
  • Keep Agile development teams updated on planned activities
  • Collaborate with cross-functional teams to resolve complex issues

**Requirements**

  • 5 years of experience in Pega development and Apache Tomcat app/web server support
  • Ability to provide on-call support for customer issues
  • Strong problem-solving skills and attention to detail
  • Excellent communication and collaboration skills

**What We Offer**

At Acute Talent, we offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development.



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