Technical Support Specialist
hace 1 semana
**Job Summary**
At Acute Talent, we are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a critical role in ensuring the smooth operation of our systems and applications.
**Key Responsibilities**
- Perform triage on issues and identify root cause
- Provide solution and ensure timely resolution
- Conduct daily health checks to prevent system downtime
- Keep Agile development teams updated on planned activities
- Collaborate with cross-functional teams to resolve complex issues
**Requirements**
- 5 years of experience in Pega development and Apache Tomcat app/web server support
- Ability to provide on-call support for customer issues
- Strong problem-solving skills and attention to detail
- Excellent communication and collaboration skills
**What We Offer**
At Acute Talent, we offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development.
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