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Collections Team Lead
hace 2 meses
The Collections Team Lead plays a crucial role in ensuring the smooth operation of the call center area, driving high-quality customer care, and achieving organizational goals. This position requires strong leadership skills, effective communication, and a deep understanding of customer needs.
Key Responsibilities- Assist in day-to-day operations to ensure efficient workflow and goal achievement.
- Coach a team of representatives to deliver exceptional customer care and build strong relationships.
- Build and maintain effective teams committed to delivering world-class customer care.
- Accurately assess employee strengths and development needs, providing timely and specific feedback.
- Identify and analyze escalated problems, providing guidance to team members for resolution.
- Negotiate solutions and act as a liaison with internal and external customers as needed.
- Monitor and evaluate technological advances to enhance department operations.
- Strong communication and leadership skills.
- Solid PC skills and ability to make sound business decisions.
- Strong performance management abilities and interpersonal skills.
- Bachelor's degree.
Citigroup Inc. is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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