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Regional Customer Service Development Manager

hace 2 meses


Puebla, Puebla, México John Deere A tiempo completo

As a Territory Customer Support Manager at John Deere, you will play a pivotal role in shaping our customer experience and driving business growth.


About the Role


We are seeking a highly skilled professional to develop channel partner technical and customer support capabilities. Your primary focus will be on preempting and resolving technical issues, while strengthening customer relationships through effective training and product warranty administration.


Main Responsibilities


  • Develop and implement strategies to enhance technical and customer support for channel partners, ensuring seamless issue resolution and improved satisfaction levels.
  • Design and deliver comprehensive training programs for channel partners and customers, focusing on product knowledge and support processes.
  • Serve as a subject matter expert, project leader, and mentor for future field managers, sharing your expertise and guiding their development.
  • Resolve complex product and performance issues with channel partners and customers, collaborating with factories to ensure timely solutions and exceptional customer satisfaction.

Requirements


  • Proven knowledge of dealers and channels, with a deep understanding of customer support processes and product expertise.
  • Excellent interpersonal, communication, negotiation, and conflict resolution skills, enabling effective collaboration with diverse stakeholders.
  • Demonstrated database management expertise, ensuring efficient data analysis and decision-making.

What You'll Need


  • Bachelor's degree in Industrial and Systems Engineering, Mechanical Engineering, or related fields with an engineering focus.

About Our Company


At John Deere, we're committed to innovation, sustainability, and making a positive impact on the world. With a rapidly growing global population, we're investing in people and technology like never before, tackling the world's biggest challenges and making a difference one person at a time.


Compensation Package


Our compensation package is designed to recognize your skills and contributions, offering a competitive salary of approximately $80,000 per year, reflecting the demands and responsibilities of this role in Mexico.