Service Delivery Specialist

hace 4 días


Ecatepec de Morelos, México Hsbc A tiempo completo
About Hsbc

Hsbc is a leading international bank with operations in over 80 countries. Our vision is to be the world's leading international trade bank.

Job Summary

We are seeking an experienced Service Delivery Specialist to join our team in the LAM region. The successful candidate will be responsible for ensuring standardised methods and procedures are followed to create, maintain and demise Operational Level Agreements for Technology Services hosted in the region. This role involves governance, oversight and maintenance of the Technology Services, as well as collaboration with cross-functional teams to promote Service Management best practices and adoption.

Key Responsibilities
  • Responsible for governance, oversight and maintenance of the Technology Services hosted in the LAM region.
  • Conduct periodic checks and reviews to ensure consistency and accuracy in the Operational Level Agreements.
  • Ensure HSBC best practice is followed during all phases of the product lifecycle.
  • Monitor the enforcement of appropriate procedures and controls and their ongoing effectiveness.
  • Ensure compliance with all regulatory policies and audits.
Requirements

To be successful in this role, you will need:

  • A Bachelor Degree in Engineering, Systems or related field.
  • Experience in Service Level Management role.
  • Strong English speaking and writing skills.
  • Strong knowledge and capability for data analytics.
  • Ability to build long-term relationships with stakeholders.
  • Ability to work in a team-oriented environment and effectively influence and communicate across various business lines at senior levels within the organization.
Competitive Salary

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience.



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