IT Portfolio Strategist

hace 23 horas

Xico, México Zendesk, Inc. A tiempo completo

**Job Summary**

Zendesk, Inc. is seeking a highly skilled IT Portfolio Analyst to join our dynamic team. As an IT Portfolio Analyst, you will play a critical role in driving the strategic direction of our company-wide CIO projects portfolio, influencing strategic technology and data initiatives, and ensuring alignment with existing business objectives.

**Key Responsibilities:**

  • **Portfolio Coordination:** Provide expert coordination and support across the CIO portfolio processes and capabilities, including intake, prioritization, capacity, budget, and roadmap.
  • **Advanced Data Analysis:** Conduct in-depth data analyses to detect trends, identify risks, and inform strategic decisions on IT investments.
  • **Stakeholder Collaboration:** Collaborate with senior stakeholders across the organization to understand project objectives and health, and provide strategic insights.
  • **Financial Analysis:** Conduct comprehensive financial cost-benefit analyses and ROI calculations related to IT projects and investments.
  • **Performance Metrics:** Drive the development and continuous improvement of IT portfolio performance metrics and reports, communicating progress and outcomes to management and stakeholders.
  • **Risk Management:** Lead risk management efforts and develop robust mitigation strategies as part of the portfolio management process.
  • **Capacity Management:** Oversee and contribute to the evolution of our CIO capacity and resource management tracking.
  • **Data Stewardship:** Serve as a data steward to ensure the accuracy of all portfolio information and implement processes to enhance data quality and timeliness.
  • **Tooling Administration:** Manage tooling administration in our portfolio management systems and ensure seamless integration across processes.
  • **Decision Support:** Support the Portfolio Manager in decision-making with up-to-date and relevant data insights.

**Requirements:**

  • A bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. A master's degree is preferred.
  • 2-4 years of relevant experience in data analysis.
  • 1-3 years of proven experience as a Portfolio Analyst, IT Analyst, or a similar senior role.

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