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Customer Service Representative

hace 2 meses

Saltillo, Coahuila de Zaragoza, México Workplace Options A tiempo completo
Customer Service Specialist

At Workplace Options, we're committed to delivering high-quality care to individuals around the world. As a Customer Service Specialist, you'll play a vital role in supporting our clients and providers.

Key Responsibilities:
  • Assess employee needs through targeted questioning and gather personal information
  • Provide clear explanations of issues and needs, and obtain desired geographic locations for referral searches
  • Deliver exceptional customer service through written and verbal interactions
  • Conduct research using internal databases, websites, and local organizations to find referrals
  • Perform quality assurance callbacks to clients
Requirements:
  • Bachelor's Degree
  • Strong written and spoken communication skills in English and Spanish
  • Excellent customer service skills, conflict resolution skills, and ability to organize and prioritize effectively

We offer a dynamic work environment where you can bring your authentic self to work. We'll provide you with the tools you need to excel and opportunities for growth. Our promise to you is to treat you with respect, kindness, honesty, and trust.