Operational Leadership Manager
hace 1 mes
The Operational Leadership Manager plays a pivotal role in ensuring the seamless delivery of operations support services at Citi. This intermediate management level position oversees a team of employees, providing full leadership and direction to drive operational excellence.
**Key Responsibilities:**
Achieve operational objectives by leading, mentoring, and delegating tasks to a small Operation Support team (typically up to 10). Ensure effective communication, monitor quality, and quantity of team work while providing feedback on performance.
Key performance indicators include analyzing operations information, making evaluative judgements, and solving problems. The role also involves identifying routine problems and operational issues with broader departmental impact within established procedures.
To ensure adequate staffing, identify hiring needs based on business requirements. Additionally, serve as a backup for manager as needed.
**Qualifications and Skills:**
0-2 years of relevant experience in financial industry or call center/production environment preferred. Working knowledge of financial industry and proactive leadership/motivational skills are essential.
Demonstrate organization and time management skills, problem-solving, and decision-making abilities. Clear and concise written and verbal communication skills are crucial for success in this role.
**Education Requirements:**
Bachelor's degree/University degree or equivalent experience is required.
This job description provides an overview of the types of work performed. Other job-related duties may be assigned as required.
Estimated Salary: $60,000 - $80,000 per annum, depending on location and experience.
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