Information Technology Operations Specialist

hace 4 días

Yucatán, México Nestle Operational Services Worldwide Sa A tiempo completo
About Nestle Operational Services Worldwide Sa

We are a team of IT professionals from various countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition, and wellness company worldwide. We innovate daily through forward-looking technologies to create opportunities for Nestle's digital challenges with our consumers, customers, and at the workplace.

Under the supervision and guidance of our primary Community of Practice Lead and Product Group Manager based in Switzerland, the Information Technology Operations Specialist participates in sustainment, deployment, retirement, and leverage for a product or platform. This specialist contributes to the effective and efficient operational support of aligned products.

Key Responsibilities:

  • Critical thinking to deliver efficient and secure IS/IT operations, supports IS/IT systems that fulfill business needs, and provides input to the development team and tech lead as well as peers responsible for other aspects of operations.
  • Prominent participation in supporting processes that include incident, problem, change, configuration, and event management.
  • Collaboration with IS/IT strategic service partners providing the required level of service, system performance, and functionality required to meet business commitments.
  • Supporting the implementation and management of quality and efficiency improvements of IS/IT service delivery, to drive value and support.
  • Support market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed.
  • Participation in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS/IT operations environment.
  • Participation in small-scale projects (managed work activities) for the deployment of functionalities.
  • Collaboration with product or platform teams to ensure good coordination of IS/IT changes without impacting business processes.
  • Collaboration with supplier teams to ensure good coordination of product changes without impacting IS/IT Consumers and business processes.
  • Contribution to operational compliance of all technology-related issues across IS/IT including information security, privacy, business continuity, identity management, user access, and data integrity.

Required Profile:

  • Bachelor's degree in computer science, information systems, business administration, or related field, or equivalent work experience.
  • 1-2 years of experience in IS/IT, preferably working in a DevOps environment.
  • Understanding of technical concepts and technologies.
  • Effective communication skills and proficiency in English.
  • Preference - Experience working in a global environment and with virtual teams.
  • Preference - Experience in service management principles and execution.
  • Preference - Demonstrated experience in establishing standard processes and managing performance to achieve key metrics.

Estimated Salary Range: $60,000 - $80,000 per annum.

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