Digital Transformation IT Specialist

hace 1 mes

Yucatán, México Nestle Operational Services Worldwide Sa A tiempo completo

**About Nestle Operational Services Worldwide Sa**

We are a team of IT professionals from various countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestle's digital challenges with our consumers, customers and at the workplace.

We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value. As a Digital Transformation IT Specialist, you will work closely with cross-functional teams to design, implement, and maintain automated workflows, leveraging AI technologies and ITSM platforms. Your efforts will ensure that the IT infrastructure operates smoothly, efficiently, and in alignment with industry best practices.

Key Responsibilities:

  • IT Process Optimization: Analyze, design, and improve IT service management processes, focusing on automation and efficiency. Streamline incident, problem, change, service request, continuous improvement, and business services workflows.
  • Ai and Automation Integration: Lead the implementation of AI-driven solutions, such as chatbots, virtual agents, and predictive analytics, to automate routine tasks, enhance decision-making, and improve IT performance.
  • Automation Tools Management: Utilize and manage automation tools (e.g., RPA, scripting, low-code platforms) to automate repetitive IT tasks and processes.
  • Collaboration: Work closely with IT teams, business units, and external vendors to identify opportunities for AI and automation in IT operations, ensuring alignment with the organization's strategic objectives.
  • Use Case Creation: Develop and maintain detailed use case automated workflows, AI solutions, and ITSM processes to ensure knowledge sharing and compliance with organizational standards.
  • Training and Support: Provide training and support to IT staff on the use of AI and automation tools within the ITSM framework.

Required Profile:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3+ years of experience in IT Service Management.
  • Proven experience in AI and automation technologies, focusing on IT operations.
  • Hands-on experience with ITSM platforms (e.g., ServiceNow, BMC Remedy) and automation tools (e.g., Flow Designer, Ansible, UiPath, Power Automate).
  • Strong understanding of ITIL framework and ITSM processes.
  • Knowledge of AI technologies like machine learning, natural language processing (NLP), and robotic process automation (RPA).
  • Proficiency in scripting languages (e.g., Python, PowerShell).
  • Strong analytical and problem-solving abilities.
  • Excellent communication and collaboration skills.

The estimated annual salary for this position is around $85,000 USD, considering the location and industry standards. As a valued member of our team, you will enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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