IT Support Specialist Lead

hace 1 mes


Xico, México Avantor A tiempo completo
The Opportunity

Avantor is seeking a highly skilled and experienced IT Support Lead Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and services to our organization, ensuring the smooth operation of our local and wide area networks, computer systems, software, peripherals, and telecommunications.

Key Responsibilities
  • Provide first-level technical support and resolve or escalate incidents in a timely manner
  • Work independently under minimal supervision to troubleshoot and resolve technical issues
  • Collaborate with the Corporate Support Team to provide Level 3 and Level 4 support as needed
  • Manage IT assets inventory and maintain electronic e-waste equipment
  • Comply with SLA parameters and propose improvements in business processes using IT tools
  • Perform network troubleshooting, installation, and configuration of network printing and software
  • Provide setup, deployment, and support of mobile devices
  • Resolve hardware and software issues in office, warehouse, and manufacturing environments
  • Maintain, support, and configure warehouse devices and conference room equipment
  • Design and implement trainings, project materials, manuals, and testing documents
Requirements
  • Bachelor's degree in Computer Systems or a related field
  • 5+ years of experience providing IT support
  • Bilingual (Spanish and English) at a C1 level
  • CompTIA A+/Network+ certification is desirable
Why Avantor?

At Avantor, we are committed to advancing life-changing science. Our team of 14,000+ associates is passionate about discovery and determination to overcome challenges. We offer a dynamic and supportive work environment, opportunities for growth and development, and a chance to make a real impact in the world.



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