Retail IT Support Specialist
hace 4 semanas
**Job Summary**
Carter's is seeking a highly skilled IT Support Specialist to join our Store Support team. As a key member of our team, you will be responsible for delivering exceptional support to our users in our stores, ensuring a seamless and efficient experience.
**Key Responsibilities**
- Provide first and second-level technical support for all technology within our retail stores
- Record and resolve incidents in our ticketing system, escalating unresolved issues to next-level support teams as needed
- Partner with Store Operations, IT, and various departments to collect data and develop standardized reporting to provide comprehensive visibility into performance and health of the store IT environment
- Develop advanced analytics and Store Support tools to optimize retail IT initiatives for increased productivity, reduced costs, and a best-in-class store customer experience
- Generate insights and assist in the development of the Store Support strategic roadmap
**Requirements**
- 3-5 years of IT Help Desk experience preferred
- Working knowledge of computer and mobile device hardware, operating systems, and software
- Strong problem-solving and troubleshooting skills
- Ability to diagnose the cause of problems in a complex environment and provide effective solutions quickly
- Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision
**What We Offer**
Carter's is a dynamic and inclusive company that values its employees. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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