International Payroll Specialist

hace 2 días


Xico, México Gem A tiempo completo
Job Title: International Payroll Specialist

Safeguard Global is a leading HR and Payroll outsourcing company on a mission to equip our clients to adapt to an ever-shifting global market. We enable organizations to hire, onboard and pay employees in more than 165 countries.

Job Summary:

The International Payroll Specialist will be responsible for managing international payrolls in a fast-paced environment. This role will be in charge of receiving, validating, and analyzing payroll inputs. The role will also take full ownership of all client communications, ensuring timely responses, follow-through, and resolution of client enquiries.

Key Responsibilities:
  • Establish, maintain, and develop strong and trusted client relationships that result in high client satisfaction, acting as a primary day-to-day contact for assigned clients.
  • Ensure timely receipt and delivery of payroll data in accordance with payroll schedules.
  • Engage with local in-country payroll providers to meet delivery timelines while minimizing escalations.
  • Responsible for timely and accurate submission of all payroll data to required partners and/or clients.
  • Responsible for on-time receipt and delivery of net pay and payroll reports in line with agreed-upon payroll schedules.
  • Ensure reconciliation and validation of data according to predefined payroll processing procedures and standards.
  • Managing enquiries from clients, internal regional service centres, and local offices via our case management tool, ensuring full resolution in line with company Service Level Agreements.
  • Develop and drive action plans and root cause analysis reports for issues, as required.
  • Participate in the development of processes and procedures for the team in accordance with customer and business requirements.
  • Detailed focus on quality, accuracy, and timeliness of payroll-related activities as assigned.
  • Adhere to SSAE16 compliance audit controls and requirements.
Requirements:
  • Experience in a multi-national shared service environment.
  • Experience processing global payroll.
  • A professional payroll qualification.
  • Payroll/HR/Finance/Systems background with an understanding of the core competencies of the payroll process.
  • Strong Excel skills, advanced level.
  • Be self-motivated and have the ability to achieve preset goals with good organizational, planning, and prioritizing skills including the ability to learn.
  • Fluent English in both spoken and written skills / Portuguese desirable.
  • Excellent communication skills both written and verbal.
  • Ability to operate in a structured and organized way.
  • Aptitude for analytical thinking.
  • Customer Service Skills.


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