International Payroll Specialist
hace 2 días
Safeguard Global is a leading HR and Payroll outsourcing company on a mission to equip our clients to adapt to an ever-shifting global market. We enable organizations to hire, onboard and pay employees in more than 165 countries.
Job Summary:The International Payroll Specialist will be responsible for managing international payrolls in a fast-paced environment. This role will be in charge of receiving, validating, and analyzing payroll inputs. The role will also take full ownership of all client communications, ensuring timely responses, follow-through, and resolution of client enquiries.
Key Responsibilities:- Establish, maintain, and develop strong and trusted client relationships that result in high client satisfaction, acting as a primary day-to-day contact for assigned clients.
- Ensure timely receipt and delivery of payroll data in accordance with payroll schedules.
- Engage with local in-country payroll providers to meet delivery timelines while minimizing escalations.
- Responsible for timely and accurate submission of all payroll data to required partners and/or clients.
- Responsible for on-time receipt and delivery of net pay and payroll reports in line with agreed-upon payroll schedules.
- Ensure reconciliation and validation of data according to predefined payroll processing procedures and standards.
- Managing enquiries from clients, internal regional service centres, and local offices via our case management tool, ensuring full resolution in line with company Service Level Agreements.
- Develop and drive action plans and root cause analysis reports for issues, as required.
- Participate in the development of processes and procedures for the team in accordance with customer and business requirements.
- Detailed focus on quality, accuracy, and timeliness of payroll-related activities as assigned.
- Adhere to SSAE16 compliance audit controls and requirements.
- Experience in a multi-national shared service environment.
- Experience processing global payroll.
- A professional payroll qualification.
- Payroll/HR/Finance/Systems background with an understanding of the core competencies of the payroll process.
- Strong Excel skills, advanced level.
- Be self-motivated and have the ability to achieve preset goals with good organizational, planning, and prioritizing skills including the ability to learn.
- Fluent English in both spoken and written skills / Portuguese desirable.
- Excellent communication skills both written and verbal.
- Ability to operate in a structured and organized way.
- Aptitude for analytical thinking.
- Customer Service Skills.
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