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IT Service Compliance Manager
hace 1 mes
As a leading global contract research organization, we provide pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas. With a workforce of over 19,000 staff conducting operations in more than 90 countries, we transform drug and device development for partners and patients across the globe.
This IT Service Compliance Manager is responsible for ensuring IT services comply with organizational policies, industry standards, and practices, and regulatory requirements delivered by internal resources and managed service providers. This position will work closely with IT audit and compliance teams, IT service teams, cyber-security, and relevant internal audit departments to maintain a robust compliance posture. This involves developing and implementing an IT application portfolio assessment framework aimed at ensuring alignment with business strategies and improving operational efficiency.
Key Responsibilities:
- Develop and maintain an IT service compliance framework aligned with ITIL v3
- Maintain compliance policies and procedures to ensure alignment with legal and regulatory requirements
- Contribute towards regular compliance audits and assessments of IT services and processes
- Identify areas of non-compliance and work with relevant teams to implement corrective actions
- Perform risk assessments to identify potential compliance risks within IT services
- Collate submitted compliance reports for leadership and regulatory bodies
- Lead initiatives to continuously improve the compliance posture of IT services
- Ensure the Service & Support organization follows regulatory and quality processes when performing service functions, as well as drive best-in-class practices of ticket documentation
- Collaboration with IT service operations teams to ensure processes and procedures are documented, stored, and versioned to properly manage documentation change control
- Lead efforts to prepare for internal & external audit related to servicing teams and processes and serve as primary audit contact
- Track the development, implementation, and maintenance of DR and BCP strategies and plans
- Ensure that DR and BCP plans comply with regulatory requirements and industry standards
- Oversee and report regular DR and BCP tests and drills to ensure preparedness and effectiveness
- Review updated DR and BCP plans based on test results and changing business needs
- Collaborate with relevant teams and service providers to ensure critical IT services can be recovered and continued in the event of a disruption
