Technical Support Specialist
hace 4 semanas
**Job Summary**:
We are seeking a highly skilled Technical Support Specialist to join our team at Exactlyit. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, troubleshooting hardware and software issues, and maintaining accurate records of support requests.
**Key Responsibilities**:
- Provide technical support to customers via phone, email, or in-person.
- Troubleshoot hardware and software issues, providing timely solutions to end-users.
- Maintain accurate records of support requests, resolutions, and knowledge base articles.
- Collaborate with Level 1 support and other IT teams to resolve complex issues.
- Ensure a positive customer experience by resolving issues promptly and professionally.
**Requirements**:
- Bachelor's in Computer Science or a related field.
- ITSM foundation training is required.
- Minimum of 6 months in a help desk or technical support role.
- Troubleshooting skills and knowledge.
- Proficiency in Windows and macOS environments.
- Familiarity with Active Directory, Exchange, and Office 365.
- Basic networking knowledge (TCP/IP, DNS, DHCP).
**Benefits**:
- Medical, Dental and Life Insurance.
- Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.
- Paid office parking.
- Medical-related discounts.
**Work Environment**:
We offer a prime location in the heart of Puebla, with views of Popocatepetl volcano, restaurants, and amenities close by. Our team is collaborative and supportive, and we offer opportunities for growth and development.
**What We Offer**:
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and growing company.
- A collaborative and supportive work environment.
- Opportunities for growth and development.
-
Highly Technical Support Specialist
hace 2 días
Puebla, Puebla, México Jumpcloud A tiempo completoAbout JumpCloudAt JumpCloud, we're redefining the way organizations manage identities, devices, and access. Our unified open directory platform makes it easy to securely manage IT infrastructure from anywhere.The RoleWe're seeking a highly technical Support Engineer - Tier 2 to join our team. As a key member of our support team, you'll be responsible for...
-
IT Technical Support Specialist
hace 4 semanas
Puebla, Puebla, México Cognizant A tiempo completoJoin Cognizant's Team as an IT Technical Support OnsiteWe are seeking a highly skilled and experienced IT Technical Support Onsite to join our team at Cognizant. As a key member of our team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key...
-
Technical Support Specialist
hace 5 días
Puebla, Puebla, México Conduent A tiempo completo**About Conduent**:We deliver mission-critical services and solutions on behalf of Fortune 100 companies.As a Service Technician II, you will perform business support or technical work using data organizing and coordination skills.**Key Responsibilities:**Perform tasks based on established procedures.Expand skills within analytical or operational...
-
Customer Support Specialist
hace 4 semanas
Puebla, Puebla, México Exactlyit A tiempo completoRole OverviewThis role is part of our team at Exactlyit, where you will be responsible for providing exceptional customer support for our IBM Power for Google Cloud customers. As a Customer Support Specialist, you will be the primary point of contact for customers experiencing issues with our platform, and you will work closely with our engineering teams to...
-
Senior IT Support Specialist
hace 4 semanas
Puebla, Puebla, México Ntt Data A tiempo completo**Job Summary**We are seeking a Senior IT Support Specialist to provide technical assistance to our customers.**Key Responsibilities**:Provide general L1 support for hardware and MS Office packagesAnswer technical support calls and escalate to other support groupsDocument troubleshooting steps and detailed descriptions of customer incidents and requestsApply...
-
Customer Support Specialist
hace 1 mes
Puebla, Puebla, México Exactlyit Inc A tiempo completoJob Title: Customer Support EngineerJob Summary:We are seeking a highly skilled Customer Support Engineer to join our team at Exactlyit Inc. in Puebla, Mexico. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers who use IBM Power for Google Cloud.Key Responsibilities:Manage technical...
-
Puebla, Puebla, México Dräxlmaier Group A tiempo completoRole SummaryAs a Support Specialist for Technology Startup and Optimization, you will play a key role in the industrialization of a technology within our organization. Your primary responsibilities will include supporting the startup and parameterization of the technology, creating data sheets, and developing work instructions in collaboration with the...
-
Sales Support Specialist
hace 3 semanas
Puebla, Puebla, México Sermo A tiempo completoRole Description**: At Sermo, we are seeking a highly skilled Sales Support Specialist to join our team. The successful candidate will be responsible for supporting our Account Owner in creating proposals that meet our clients' needs, driving revenue to the company.**Key Responsibilities**:• Assist in preparing incoming proposals from new and existing...
-
Customer Support Specialist
hace 4 semanas
Puebla, Puebla, México ExactlyIT Inc A tiempo completoJob Title: Customer Support EngineerAbout the Role:We are seeking a highly skilled Customer Support Engineer to join our team at ExactlyIT Inc. in Puebla, Mexico. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers who use IBM Power for Google Cloud.Key Responsibilities:Manage technical...
-
Administrative Support Specialist
hace 4 semanas
Puebla, Puebla, México World Vision A tiempo completoAt World Vision, we're dedicated to helping vulnerable children overcome poverty and experience fullness of life. Our team of over 70 years of experience has made a significant impact in nearly 100 countries, inspired by our Christian faith.We're seeking a skilled Administrative Support Specialist to join our 34,000+ staff members. As a key member of our...
-
Technical Support Engineer
hace 4 semanas
Puebla, Puebla, México Jumpcloud A tiempo completoAbout the RoleAs a Technical Support Engineer - Tier 2 at JumpCloud, you will be responsible for providing world-class technical support to our customers. We are looking for a highly technical self-starter who is driven to exceed customer expectations across our various support channels.This position will resolve high-priority and mission-critical customer...
-
Dedicated Customer Support Specialist
hace 2 semanas
Puebla, Puebla, México Corporativo Hm A tiempo completoAbout the Role:We are seeking a skilled and knowledgeable Customer Support Specialist to join our team. In this role, you will be responsible for providing top-notch support to our customers, resolving their queries and issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and resolve issues via phone, email, and...
-
Sales Support Specialist
hace 2 semanas
Puebla, Puebla, México Faurecia A tiempo completoJob OverviewWe are seeking a skilled Sales Support Specialist to provide sales-related support to our sales staff, complete administrative tasks, and implement new policies to enhance our order-to-cash process.Key ResponsibilitiesEnsure day-to-day issue management, create and update prices and sales views, and generate sales orders and scheduling agreements...
-
Production Planning Specialist
hace 5 días
Puebla, Puebla, México Dräxlmaier Group A tiempo completo**Key Responsibilities**Support the industrialization of new technologies by assisting in the setup and parameterization of equipment.**Primary Activities**- Collaborate with the supervisor to create data sheets and work instructions that meet design specifications- Develop and refine processes to improve efficiency and productivity- Conduct training...
-
Customer Support Representative
hace 3 semanas
Puebla, Puebla, México Avantio A tiempo completo**About Avantio**We are a leading global provider of solutions, services, and technological tools for holiday rentals with a stable projection.Our mission is to provide dynamic and innovative cloud-based technology solutions for holiday rentals.As a Customer Care Specialist at Avantio, you will be part of a highly qualified team, made up of top-level...
-
Puebla, Puebla, México Edag Mexico A tiempo completoOverviewWe are seeking a highly skilled Data Management Specialist to join our team at Edag Mexico. In this role, you will be responsible for managing technical information of various vehicle classes.Key ResponsibilitiesAnalyze and build technical information for customer consortium systems and processesMaintain and ensure the release of technical...
-
Network Infrastructure Specialist
hace 3 semanas
Puebla, Puebla, México ExactlyIT A tiempo completoNetwork Specialist RoleThe Network Specialist is a critical member of our team at ExactlyIT, responsible for designing, implementing, and maintaining our network infrastructure. This includes hardware and software systems related to network infrastructure, ensuring the performance and security of our existing systems.Key ResponsibilitiesResearch and...
-
Operations Support Specialist
hace 17 horas
Puebla, Puebla, México Fedex Group A tiempo completo**Job Overview:**FedEx is widely recognized as a world-class company. As an Operations Support Specialist, you will be part of our team that consistently delivers exceptional service to our customers.**Estimated Salary:** $45,000 - $60,000 per year (dependent on location and experience).**Job Description:**Assist customers by tracing packages, answering...
-
Administrative Support Specialist
hace 3 semanas
Puebla, Puebla, México Elevate A tiempo completo**About the Role**ELEVATE is seeking a detail-oriented Administrative Support Specialist to assist the Administrative Manager in various duties and projects. This position will focus on working with our contractors on travel arrangements and expense transactions.**Key Responsibilities**Handle travel arrangements for contractors, including market comparison...
-
Airbag Testing Specialist
hace 2 semanas
Puebla, Puebla, México Edag Mexico A tiempo completoAt EDAG, we're passionate about connecting people and shaping the future of mobility. As an Airbag Testing Specialist, you'll be part of a team that's dedicated to innovation and excellence.Key Responsibilities:Assemble and disassemble test components to ensure accurate resultsPrepare comprehensive test reports to document findingsDevelop and maintain...