Technical Support Specialist

hace 4 semanas


Puebla, Puebla, México Exactlyit A tiempo completo

**Job Summary**:

We are seeking a highly skilled Technical Support Specialist to join our team at Exactlyit. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, troubleshooting hardware and software issues, and maintaining accurate records of support requests.

**Key Responsibilities**:

  • Provide technical support to customers via phone, email, or in-person.
  • Troubleshoot hardware and software issues, providing timely solutions to end-users.
  • Maintain accurate records of support requests, resolutions, and knowledge base articles.
  • Collaborate with Level 1 support and other IT teams to resolve complex issues.
  • Ensure a positive customer experience by resolving issues promptly and professionally.

**Requirements**:

  • Bachelor's in Computer Science or a related field.
  • ITSM foundation training is required.
  • Minimum of 6 months in a help desk or technical support role.
  • Troubleshooting skills and knowledge.
  • Proficiency in Windows and macOS environments.
  • Familiarity with Active Directory, Exchange, and Office 365.
  • Basic networking knowledge (TCP/IP, DNS, DHCP).

**Benefits**:

  • Medical, Dental and Life Insurance.
  • Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.
  • Paid office parking.
  • Medical-related discounts.

**Work Environment**:

We offer a prime location in the heart of Puebla, with views of Popocatepetl volcano, restaurants, and amenities close by. Our team is collaborative and supportive, and we offer opportunities for growth and development.

**What We Offer**:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing company.
  • A collaborative and supportive work environment.
  • Opportunities for growth and development.


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