Order Management Customer Service Associate

hace 1 mes


Xico, México Celanese International Corporation A tiempo completo

Job Summary:

Celanese International Corporation is seeking a highly skilled Order Management Customer Service Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Accurate order entry and management, ensuring timely and efficient order processing.
  • Manage orders defects in open order report, conducting daily reviews to ensure compliance with company standards.
  • Collaborate with logistics teams to achieve an OTD (On-Time Delivery) rate of 90% or greater.
  • Resolve customer inquiries and cases promptly, with minimal supervision, and maintain a resolution rate of less than 1 day.
  • Support supply chain projects, fostering strong partnerships and collaborations to meet firm deadlines.
  • Maintain accurate records and updates of customer master records, ensuring frequent updates.
  • Enter quality notifications in a timely manner, with a resolution time of less than 30 days.

Qualifications:

  • Bachelor's Degree in Supply Chain, Logistics, Business, Economics, or a related field.
  • Advanced English and Spanish language skills.
  • Minimum 2 years of customer service/account management experience.
  • Familiarity with ERP systems (SAP, Oracle, JDE, etc.).
  • Strong MS Excel skills.
  • Previous supply chain or customer service experience.
  • Good understanding of market dynamics in supply chain logistics.
  • Advanced time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements.

What We Offer:

  • Competitive salary.
  • Christmas bonus.
  • PTO's (Paid Time Off).
  • Vacation premium.
  • Supermarket coupons.
  • Restaurant coupons.
  • Saving funds.
  • PTU (Paid Time Union).
  • Retirement Plan.
  • Medical Plan.
  • Leaves.
  • Social security and all by-law benefits.
  • Transportation.
  • All the tools and equipment you may need.


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