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Technical Documentation Specialist
hace 2 meses
About the Role
We are seeking a highly skilled Technical Documentation Specialist to join our team at Brightcove. As a key member of our content creation team, you will be responsible for designing and building world-class customer-facing learning content that helps our customers get the most out of our products.
Key Responsibilities
- Design and develop high-quality technical documentation, video tutorials, and in-app help content that meets the needs of our customers.
- Collaborate with cross-functional teams, including developers, product managers, and product marketing, to ensure that learning content is accurate, relevant, and effective.
- Update existing content based on product updates and feedback from customers.
- Scope and prioritize training requests and drive projects to completion within agreed-upon timeframes.
- Continuously improve content quality and seek new ideas to produce better content.
- Build and maintain strong relationships with internal stakeholders and external partners.
Requirements
- Bachelor's or Master's degree in Education, Communications, Instructional Design, or a related field, or equivalent experience.
- Fluency in written and spoken English is required; multilingual is a plus.
- Ability to learn new technologies quickly and understand their applications.
- 1-2 years of experience in a documentation or related role with a focus on user tasks.
- Creativity, self-motivation, and a willingness to learn and adapt to new situations.
- Attention to detail and excellent collaboration skills.
- Fluency in HTML and familiarity with GitHub or similar git systems.
- Ability to script, shoot, and edit short-form video content for quick video tutorials (a plus).
- Technical training experience (in-person, online, and/or on-demand) is a plus.
- Familiarity with online video technology and knowledge of technologies like JavaScript and CSS (a plus).
About Brightcove
Brightcove is a global team of passionate people who are revolutionizing the way organizations deliver video. We're dedicated to helping our customers tell their stories and reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change.
We're a diverse and global team, with over 600 Brightcovers worldwide. We value authenticity, individual empowerment, excellence, and collaboration. If you're passionate about creating engaging and informative content, and you're looking for a challenging and rewarding role, we'd love to hear from you.
