Fleet Management Coordinator
hace 6 días
With a passion for delivering exceptional customer experiences, you'll play a vital role in ensuring the success of our clients' commercial vehicle fleets. As a Fleet Management Coordinator at Element Fleet Management, you'll be responsible for providing top-notch support to drivers and internal clients alike.
About Us
We're the global leader in the fleet management industry, offering a full suite of customized services and consulting to our clients. Our expertise spans streamlined vehicle purchasing, technology solutions, and personalized driver safety resources – all designed to simplify fleet management and empower our clients to achieve their business goals.
About the Role
This is an exciting opportunity to join our team as a Fleet Management Coordinator. In this role, you'll be responsible for:
- Responding to drivers' and internal clients' inquiries related to maintenance, insurance, asset management, and other operational matters via phone.
- Registering drivers' requests in our CRM system to ensure timely and proactive follow-up.
- Providing guidance on Element processes and locating service centers during client interactions.
- Collaborating with internal teams to resolve special cases and ensure prompt resolution of client requests.
Requirements
To succeed in this role, you'll need:
- A degree in Business Administration, Hospitality, or a related field (recent graduates are welcome).
- Proficiency in English (bilingualism is a plus).
- At least 1 year of experience in customer service.
- Excellent communication and organizational skills.
What's in It for You?
We offer a dynamic work environment that fosters innovation, empowerment, and decision-making. Enjoy comprehensive health and welfare benefits that support your well-being and that of your loved ones. Plus, take advantage of paid time-off programs, including vacation, sick leave, and holidays.
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