Service Integration Specialist
hace 3 semanas
Transforming Manufacturing with Intelligent Automation
Bright Machines, Inc. is a pioneering company that brings intelligence to the factory, enabling manufacturers to effortlessly and autonomously build physical products. We're seeking a skilled Service Integration Specialist to join our team and contribute to the development, testing, and validation of automation projects.
Key Responsibilities:
- Develop and maintain automated deployment systems
- Recommend process improvements to ensure system scalability and reliability
- Assist in the development and implementation of deployment plans
- Work with the project team to deploy and troubleshoot system applications
- Develop deployment support documentation for customers
- Work with project management to develop deployment specifications and configurations
- Assist in new system development and enhancements
- Attend training related to company's deployment procedures and standards
- Analyze and troubleshoot deployment issues in a timely manner
- Act as primary customer contact for deployment and post-deployment related inquiries and issues
- Travel to customer sites for up to 15 business days at a time
Requirements:
- Minimum of 5 years of experience in an automation and robotics environment
- 3 or more years in a customer-facing role
- Process testing and documentation experience
- Experience repairing and maintaining robotic controllers, transfer devices, automation equipment, peripheral equipment, and mechanical units
- Knowledge of PLC logic and programming, troubleshooting, and configuration with industry-leading vendors (Beckhoff, Wago, Siemens, Omron, Mitsubishi, Allen Bradley)
- Knowledge of Serial and Bus Communication protocols: Ethernet/Profinet, RS232/422/485, Modbus, CAN Open, EtherCAT, Profibus, TCP/IP, and others
- Ability to program in structured text language, function blocks, and ladder
- Fanuc & Nachi Robot programming experience
- HMI programming
- Strong electrical, sensors, transductors, and pneumatic skills
- Experience working with customers over the phone, in the office, and in person
- Remote support capabilities
- Technical documentation experience
- Technical or electrical associate degree is required
- Ability to lift up to 50 pounds and climb ladders or stairs
- Good communication and customer service skills
- Troubleshooting and repair capabilities
- Understanding of tools and technology needed to complete repairs
Preferred Qualifications:
- High level of English (oral and written)
About Bright Machines, Inc.
We're a global company working toward a common goal, with a highly collaborative and inclusive approach to work. We celebrate team success and focus on individual growth. We exist to transform the way things are made. Join us on the journey.
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