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Strategic Account Manager, Medallia Professional Services
hace 2 días
As a Strategic Account Manager at Medallia, you will own a portfolio of high-value accounts and lead cross-functional teams to drive customer success and growth. You will develop and execute account plans to achieve revenue targets and improve customer satisfaction.
Key Responsibilities:
- Manage a portfolio of accounts with complex product lines and dynamic customer needs
- Lead and manage a team of professional services personnel to deliver high-quality services and meet customer expectations
- Develop and implement strategies to improve NPS, renewals, and customer expansion metrics
- Collaborate with sales and marketing teams to identify new business opportunities and drive revenue growth
- Foster strong relationships with Fortune 500 C-level customers and drive strategic partnerships
Requirements:
- 7+ years of experience leading and managing a Professional Services team in a similar industry
- 10+ years of experience in Professional Services or related field
- Bachelor's degree or commensurate work experience
- Proven track record of delivering successful results in NPS, renewal/account expansion metrics, and land & expand enterprise models
Benefits:
- $150,000 - $200,000 annual salary range based on experience
- Opportunities for career growth and professional development
- A comprehensive benefits package including medical, dental, and vision insurance
- A 401(k) plan with company match
- A flexible work environment that supports work-life balance
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