HaulPay - Customer Success Representative

hace 1 semana


Torreón, Coahuila de Zaragoza, México Remote Team Solutions A tiempo completo
About the Role

We are seeking a highly skilled and experienced Customer Success Representative to join our team at Remote Team Solutions. As a key member of our Customer Success department, you will play a critical role in ensuring the successful onboarding and retention of our clients.

Key Responsibilities
  • Onboarding and Account Management: Build strong relationships with clients, their employees, and agents through regular follow-ups during and after the onboarding process.
  • Product Expertise: Acquire the technical knowledge to become a product expert on the HaulPay platform for carrier clients.
  • Issue Resolution: Address client requests, complaints, product bug reports, and feature requests raised by the Customer Service, Sales, or Operations teams.
  • Documentation and Escalation: Document issues and the steps taken to address them, and escalate matters to management when required.
  • Team Support: Assist with the carrier invitation process, manage the email inbox, and ensure adequate coverage for inbound call centers during business hours.
Requirements
  • Experience: At least 1 year of experience in a transportation background, with experience in customer service or sales in a client-facing role.
  • Skills: Attention to detail, ability to multitask effectively, experience with CRM, fluency in English (verbal and written), technical savvy, tolerance to frustration, and a high capacity for learning and adaptation.
  • Software Proficiency: Experience with HubSpot, Slack, or TMS (PLUS).
What We Offer
  • Work Schedule: Monday to Friday, 7:00 am to 3:00 pm.
  • Benefits: Law benefits, training, and American holidays.


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