Global Experience Delivery Director
hace 2 semanas
We are seeking a highly skilled Global Experience Delivery Director to join our IHG team. This is an exciting opportunity for a seasoned professional with experience in hotel operations and project management.
About the RoleThis role will oversee the implementation of global and regional activations that drive guest and colleague experience through engagement of the Hotel Experience Champion community.
- Create and cascade annual regional delivery plans to achieve hotel metric performance aligned with global and regional stakeholders.
- Consult with cross-functional and regional teams to ensure logistical networks are in place for operational rollouts.
- Coordinate the creation of actionable, performance-driving HEC call content in partnership with Guest Shared Services, Performance Analytics, Operations, Brand, Corporate Responsibility, Loyalty, Learning & Development, and other relevant stakeholders.
- Develop and deliver scheduled call presentations to hotels.
- Lead the execution of the program's external and internal communication strategy, including call invitations, post-call emails, Brand Challenges, Hotel Bulletins, Source and Champions Corner posts.
- Track attendance and feedback to measure program health and success.
- Develop and maintain HEC Calendars of activities in partnership with key stakeholders.
To be successful in this role, you will need:
- Bachelor's Degree in a relevant field or equivalent combination of education and work-related experience.
- 5-8 years progressive work-related experience in hotel operations with demonstrated proficiency and understanding in one or more functions related to the position.
- Demonstrated project management experience in organizing, planning, and executing small-to-large-scale projects from conception through implementation.
- Fluency in English and Spanish.
- Excellent organizational, verbal, and written communication skills.
- Demonstrated ability in creating and delivering PowerPoint presentations.
The estimated salary range for this position is $85,000 - $110,000 per annum, depending on experience and qualifications.
BenefitsIn addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for career growth and development.
-
Customer Experience Director
hace 4 semanas
Xico, México Nsc Global A tiempo completoOverview: Nsc Global seeks a seasoned professional for the position of Customer Experience Director. This role is located in the US and requires a unique blend of technical expertise and leadership skills.Salary: The estimated salary range for this position is $120,000 - $180,000 per year, depending on experience.Job Description:This role involves overseeing...
-
Global Product Director
hace 4 días
Xico, México Mastercard A tiempo completoJob Title: Director, Global Product ManagementAbout the Role:We are seeking a seasoned product leader to join our team as a Director, Global Product Management. As a key member of our product organization, you will be responsible for managing long-term and short-term strategic initiatives for a commercialized product serving the ad-tech ecosystem.Key...
-
Global Delivery Strategist
hace 4 semanas
Xico, México Backbase Inc. A tiempo completoAbout the RoleAs a Global Delivery Strategist at Backbase Inc., you will lead one or two global Customer Accounts in conjunction with a customer success and technology director, forming a trilogy to empower Backbase teams to make decisions and operate effectively.Key Responsibilities:Develop an account plan together with sales and technology to ensure...
-
Operations Director
hace 4 semanas
Xico, México Didi Global A tiempo completoOverviewWe are seeking an experienced Operations Director to lead the growth of our delivery business. The ideal candidate will have a proven track record in project management, leading cross-functional teams, and driving strategic initiatives.Salary & BenefitsThe estimated annual salary for this role is $120,000 - $180,000, depending on experience. In...
-
Strategic Project Director for Global Payments
hace 2 semanas
Xico, México Global Payments A tiempo completoJob SummaryWe are seeking a highly skilled Strategic Project Director to lead our Project Management Office (PMO) in the LATAM region. This role is responsible for setting and managing expectations with team members and stakeholders, resolving issues, and developing project vision and strategy.Key Responsibilities:Lead the transformation of project delivery...
-
Global Brand Strategy Director
hace 4 semanas
Xico, México Didi Global A tiempo completoWe are seeking a seasoned professional to lead our Masterbrand Strategy team as Global Brand Strategy Director.About DiDiDiDi Global Inc. is the world's leading mobility technology platform, offering a wide range of app-based services across Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of...
-
Director, Service Delivery Operations
hace 2 días
Xico, México Ttec A tiempo completoAbout the RoleWe are seeking a seasoned leader to drive our service delivery efforts in Mexico City. As a Director - Service Delivery Operations, you will play a key role in bringing humanity to business.Key ResponsibilitiesLead and mentor managers to achieve goals and resolve issues effectively.Improve key success metrics associated with customer...
-
Client Experience Specialist
hace 2 semanas
Xico, México S&P Global A tiempo completoAbout the RoleThe Client Services team at S&P Global strives to deliver exceptional support to our clients, aiming to foster long-term retention through enhanced overall client experience. As a Client Service specialist, you will collaborate closely with various teams within S&P Global, including index production, sales, product management, marketing, and...
-
Project Delivery Director
hace 2 semanas
Xico, México Blue Power Partners A tiempo completoWe are looking for an experienced Project Delivery Director to join our onshore development team in Mexico City.This is an exciting opportunity to contribute to the growth of our high-growth company that puts its people first.The renewable energy market is fast growing, and we are on a growth trajectory too. We aim to hire the best people from a wide variety...
-
Senior Program Director
hace 2 meses
Xico, México Global Refuge A tiempo completoProgram Leadership Opportunity at Global RefugeTransforming Communities through Compassionate ServiceGlobal Refuge, a nonprofit organization dedicated to serving newcomers, seeks a highly qualified Senior Program Director to lead its repatriation program. This individual will provide day-to-day oversight and direction to the program, ensuring the delivery of...
-
Global Delivery Trainer
hace 4 días
Xico, México Ttec A tiempo completoUnlock your potential as a Customer Experience Coach at TTEC, where you'll play a pivotal role in shaping the future of customer service.We're seeking an experienced professional with a passion for training and leadership to join our team as a Global Delivery Trainer. As a key member of our operations team, you'll be responsible for developing and delivering...
-
Global Clinical Quality Director
hace 2 semanas
Xico, México Msd A tiempo completoAbout the RoleWe are seeking a seasoned Clinical Quality Director to join our team at MSD. In this critical role, you will play a pivotal part in ensuring the delivery and sustainability of patient safety, high-quality data, and compliance with company requirements and regulations for all sponsored clinical trials.About the TeamYou will be working under the...
-
Softwareone Service Delivery Director
hace 4 semanas
Xico, México Softwareone A tiempo completo**Job Summary**We are seeking an exceptional Service Delivery Director to lead our Softwareone team in Mexico city. This is a full-time position responsible for overseeing the service delivery process, ensuring high-quality results, and fostering a productive work environment.The successful candidate will have at least 4-6 years of experience in a...
-
Xico, México Swarovski A tiempo completoAbout the RoleWe are seeking a seasoned professional to fill the position of Global Visual Merchandising Director for LATAM markets. This key role will be responsible for overseeing and implementing visual merchandising strategies across all points of presence (POPs) in the region, ensuring seamless execution and alignment with global guidelines and...
-
Experience Director
hace 1 mes
Xico, México Nubank A tiempo completoAbout NubankNubank, a pioneering fintech company in Latin America, seeks an experienced professional to join our team as an Experience Director. Based in Mexico City, this role is responsible for leading operational excellence and customer experience initiatives across various departments.Salary: The estimated annual salary for this position is approximately...
-
Executive Director, Signature Experience Lead
hace 2 semanas
Xico, México Salesforce A tiempo completoWe are seeking an experienced Executive Director to lead our team of Customer Success Managers in delivering a premium Signature experience to our customers.Job OverviewThe Executive Director will be responsible for leading all aspects of the execution of Signature offers for designated clouds, focusing on customer satisfaction and success score metrics....
-
Global Sourcing Director
hace 1 mes
Xico, México Citi A tiempo completoJob OverviewCiti is seeking a highly skilled Global Sourcing Director to lead our sourcing efforts and drive strategic partnerships with suppliers.
-
Global Project Operations Director
hace 2 semanas
Xico, México Oliver+ A tiempo completoAt OLIVER+, we are a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital/print content. We partner with over 300 clients in 40+ countries and counting.We're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work....
-
Director de Laboratorio Clínico en Global Enterprise
hace 2 semanas
Xico, México Global Enterprise A tiempo completoDescripción del Puesto:Estamos buscando un Director de Laboratorio Clínico para nuestro equipo en Global Enterprise. El candidato ideal será un líder experimentado con habilidades sólidas en dirección de laboratorio clínico y gestión de recursos.Sobre la Empresa:Nuestra empresa, Global Enterprise, es una organización líder en el sector de servicios...
-
Operations Delivery Area Director
hace 4 semanas
Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completoA competitive salary is provided for this role, estimated at $120,000 - $180,000 per year.As a Delivery Area Manager with Amazon, you will be responsible for leading a team of shift managers and associates in a daily management capacity within the delivery station. This includes meetings, training sessions, assigning job duties, and communicating with...