Network Expert Solutions Specialist

hace 1 semana


Xico, México Cisco Systems A tiempo completo

Cisco Systems is seeking a skilled Network Expert Solutions Specialist to join our Technical Services team.

We change the world by creating innovative solutions for our customers. Our employees are passionate about their work and committed to delivering exceptional results.

The successful candidate will have 3-6 years of experience in related fields, with a Bachelor's degree preferred. They will be responsible for providing technical support for Cisco Enterprise Routing & Switching products to customers, partners, and internal teams.

The ideal candidate will have advanced knowledge of global customer issues and the ability to recognize impacts at a large scale. They will be able to design, build, and utilize complex lab setups across multiple technologies to duplicate and resolve problems.

The estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience.

In this role, you will have the opportunity to work with a talented team of engineers and develop your skills in software configuration, deployment, and troubleshooting. You will also contribute to the development of digital intellectual capital, including documentation and training materials.

Key responsibilities include:

  • Providing 2nd/3rd level technical support for Enterprise Routing & Switching technologies
  • Designing, building, and utilizing complex lab setups to recreate and solve problems
  • Collaborating with other TAC engineers to drive quicker resolution where multiple technologies may be involved
  • Submitting complete and correct defect reports

Required skills and qualifications include:

  • Fundamental working knowledge of the networking industry, products, and protocols
  • Excellent written and verbal communication skills
  • Ability to present and communicate ideas effectively across different audiences
  • Time management and organizational skills
  • Leads software skills and tools to configure, deploy, and/or troubleshoot Cisco products and solutions

Why choose Cisco? We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.



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