Bilingual Customer Service Representative
hace 1 semana
We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Datamark, Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities- Customer Inquiries: Handle incoming customer inquiries via various channels, providing accurate and timely responses to their questions and concerns.
- Product and Service Information: Provide detailed information about our products and services, ensuring customers have a clear understanding of their options.
- Issue Resolution: Resolve customer issues and complaints in a professional and efficient manner, escalating complex cases to the appropriate team members as needed.
- Customer Records: Maintain accurate and up-to-date customer records, ensuring all information is current and complete.
- Account Updates: Update customer account information as necessary, ensuring all changes are reflected in our systems.
- Case Escalation: Escalate complex cases to the appropriate team members or departments, ensuring timely resolution and customer satisfaction.
- Education: High school diploma or equivalent required.
- Language Skills: Fluency in both English and Spanish required.
- Experience: Previous customer service experience preferred.
- Communication Skills: Excellent communication skills in both English and Spanish required.
- Problem-Solving Skills: Strong problem-solving and decision-making abilities required.
- Computer Literacy: Good computer literacy required.
- Work Environment: Ability to work in a fast-paced environment with attention to detail and accuracy.
- Health Insurance: Comprehensive health insurance package.
- Work From Home: Opportunity to work from home with flexible schedules.
- Performance Bonus: Performance-based bonus structure.
- Paid Training: Comprehensive paid training program.
- Internet Stipend: Internet stipend to support remote work.
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