Bilingual Customer Service Representative

hace 1 semana


Juárez, Chihuahua, México Datamark, Inc. A tiempo completo
About the Role

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Datamark, Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Customer Inquiries: Handle incoming customer inquiries via various channels, providing accurate and timely responses to their questions and concerns.
  • Product and Service Information: Provide detailed information about our products and services, ensuring customers have a clear understanding of their options.
  • Issue Resolution: Resolve customer issues and complaints in a professional and efficient manner, escalating complex cases to the appropriate team members as needed.
  • Customer Records: Maintain accurate and up-to-date customer records, ensuring all information is current and complete.
  • Account Updates: Update customer account information as necessary, ensuring all changes are reflected in our systems.
  • Case Escalation: Escalate complex cases to the appropriate team members or departments, ensuring timely resolution and customer satisfaction.
Requirements
  • Education: High school diploma or equivalent required.
  • Language Skills: Fluency in both English and Spanish required.
  • Experience: Previous customer service experience preferred.
  • Communication Skills: Excellent communication skills in both English and Spanish required.
  • Problem-Solving Skills: Strong problem-solving and decision-making abilities required.
  • Computer Literacy: Good computer literacy required.
  • Work Environment: Ability to work in a fast-paced environment with attention to detail and accuracy.
Benefits
  • Health Insurance: Comprehensive health insurance package.
  • Work From Home: Opportunity to work from home with flexible schedules.
  • Performance Bonus: Performance-based bonus structure.
  • Paid Training: Comprehensive paid training program.
  • Internet Stipend: Internet stipend to support remote work.


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