Customer Service Team Lead

hace 3 semanas

Ciudad de México, Ciudad de México Ria A tiempo completo

Ria is committed to delivering exceptional service excellence and reliable remittance payment services to our customers. As a Customer Care Supervisor, you will play a key role in shaping staff behaviors and growing standards and processes. Your responsibilities will include:

Key Responsibilities:

  • Providing exceptional customer service through active listening, problem-solving, and effective communication.
  • Building lasting relationships with customers and team members based on trust and reliability.
  • Utilizing software, databases, and tools to provide efficient and accurate service.
  • Meeting or exceeding department metrics while maintaining excellent customer service.
  • Making sales or recommendations for products or services that meet customer needs.

Requirements:

  • High school diploma or equivalent. More education or experience may be preferred.
  • Exceptional customer service, active listening, and verbal and written communication skills.
  • Understanding of company products, services, and policies.
  • Proficiency with computers and strong typing skills.
  • Ability to diffuse tense situations and adapt to changing circumstances.

Benefits:

  • Competitive monthly salary of $26,000 gross for a medium level of English.
  • 5% food vouchers.
  • 30 days bonus.
  • 15 days of initial vacation.
  • Life insurance.
  • Free access to our Gym.
  • Dynamic and collaborative work environment.
  • Cutting-edge tools and technology to make work easier.
  • Free English and French classes.
  • Work-life Balance.

Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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