Customer Experience Representative

hace 1 mes


Tijuana, Baja California, México TaskUs A tiempo completo
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by delivering exceptional customer experiences.

Job Summary

We are seeking a highly skilled Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for providing world-class service to our customers via phone, email, and live chat support. You will be the face of our company, and your primary goal will be to resolve customer issues in a timely and professional manner.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and live chat support
  • Research and resolve customer issues in a timely and professional manner
  • Manage and maintain a test lab of devices to reproduce customer issues
  • Ensure confidentiality of customer information and maintain accurate records
What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries, comprehensive benefits packages, and a positive work environment. We are committed to providing opportunities for growth and development, and we encourage our employees to take ownership of their careers.

Requirements
  • High school diploma or equivalent required
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a remote team
  • Adaptability and flexibility in a fast-paced environment
Preferred Qualifications
  • Experience in customer service, sales, billing, collections, and technical support
  • Proficiency in typing and computer skills

We are an equal opportunities employer and welcome applications from diverse candidates. If you need reasonable accommodations in any part of the hiring process, please let us know.



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